User profile for user: Joshue33
Joshue33 Author
User level: Level 1
4 points

Pedido cancelado y reembolso no recibido

Hola. Necesito ayuda con un pedido cancelado.

Mi pedido fue cancelado sin ninguna notificación por correo electrónico, y solo me di cuenta cuando revisé el estado de mi pedido en el sitio web. Debido a esto, la recogida se canceló y el reembolso supuestamente se procesó, pero aún no he recibido ningún correo electrónico de confirmación ni el reembolso del dinero.

¿Podrías decirme, por favor?

  1. ¿Por qué se canceló mi pedido?
  2. ¿Si el reembolso se procesó realmente?
  3. ¿La fecha exacta, el importe y la referencia de la transacción del reembolso para que pueda hacer un seguimiento con mi banco?


iPhone 17 Pro Max

Posted on Nov 13, 2025 3:13 PM

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User profile for user: lobsterghost1
lobsterghost1
Community+ 2026
User level: Level 10
191,177 points

Posted on Nov 13, 2025 3:26 PM

This is a user to user only forum, not Apple Support. We have no way to check why your order was cancelled nor have any information about your refund. You can use the Support Button at the bottom of this page to contact Apple Support. Orders can be cancelled for a number of reasons:


  1. You may have attempted to order a phone from a a different country than the country you wanted to pick up the phone. You can't do that.
  2. You may have used a payment method issued in a different country from the country you were trying to purchase the phone from. You can't do that either.


Refunds are never immediate. It can take from 5 - 30 days for a refund to process back to the payment method you used.


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User profile for user: lobsterghost1
lobsterghost1
Community+ 2026
User level: Level 10
191,177 points

Nov 13, 2025 3:26 PM in response to Joshue33

This is a user to user only forum, not Apple Support. We have no way to check why your order was cancelled nor have any information about your refund. You can use the Support Button at the bottom of this page to contact Apple Support. Orders can be cancelled for a number of reasons:


  1. You may have attempted to order a phone from a a different country than the country you wanted to pick up the phone. You can't do that.
  2. You may have used a payment method issued in a different country from the country you were trying to purchase the phone from. You can't do that either.


Refunds are never immediate. It can take from 5 - 30 days for a refund to process back to the payment method you used.


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Pedido cancelado y reembolso no recibido

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