Hi. Recently, I changed my phone. Before selling my old phone, I backed up my mobile to iTunes. Later, when I received my new one, I tried restoring it. It took almost 1.5 hours uploading, and in the end, it said the backup was corrupted. All my data is gone. When I reached out to Apple Support, they just advised me to go to a third party. Is it really normal??
LD150 is absolutely right. We cannot in good conscience recommend any 3rd party recovery service. Due to the Sandbox nature of iOS, extracting data from a backup is nearly impossible. You'd spend a lot of money and likely not get the results you were hoping for. I worked with a guy whose daughter messed up her phone without a backup and they paid over $700 (nonrefundable, btw) to a service who guaranteed they could recover the photos. I advised them to NOT do this. But they spent the money and got nothing in return.
If your backup was corrupted, the chances of you getting anything off the backup are not good to extremely poor. Hopefully you were syncing photos, messages, notes etc. with iCloud. Assuming you were, they are already in the cloud and can be easily moved to your new phone. All the apps you had on the previous phone can be easily downloaded back to your new phone. And this only requires you use the same Apple Account on the new iPhone as you used on the old iPhone.
I replaced my old phone from the Apple Store itself as it was broken.
I did a backup a day before the exchange, but still all data was corrupted.
btw Decipher almost did the job i paid 30 dollars their software and it almost recovered my data from my pc. I had around 4000 photos and videos from past 3 iPhones,I got around 2800 from it and all app data and their support were ready to help but I was skeptical
We cannot recommend any company, mainly because they generally fail to do the job. Not sure of they can access your phone backup anyway.
If you sold the old phone before setting up the new one then the data may be lost.
BTW were they both iphones, and is the new one a larger storage, and also on the exact same level of iOS?
Please suggest a budgeted third party data recovery team is DECIPHER BACKUP REPAIR is legit ?
