“I recently purchased a brand-new iPhone 17 Pro Max from a local retailer. However, upon activation, the device’s official one-year warranty appears as expired, displaying a date of January 1, 1985.”
[Edited by Moderator]
Original Title: iPhone 17
iPhone 17 Pro Max, iOS 26
"Why is my brand-new iPhone 17 Pro Max showing an expired warranty?: 'I recently purchased a brand-new iPhone 17 Pro Max from a local retailer. However, upon activation, the device’s official one-year warranty appears as expired, displaying a date of January 1, 1985.'"
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Suspicious Dates:
Have this Investigated. This may be a glitch n Apple's database. So, contact Apple Support back, requesting their database be changed.
Apple Contact Us Info:
Confirming this is Officially your iPhone Model:
What model you see when you type the Serial Number here?: https://checkcoverage.apple.com/products
Getting AppleCare through a Retailer:
As for retailers, many actually go through AppleCare, rather than themselves. But, others go through a third-party like Asurion for the coverage.
Mac Sold me a Retuned Device:
My Mac ended up being a return item that was never changed in Apple's database. They saw that on record, and made the change. The Mac was a failed device after plugging in a gaming keyboard, and it never powered on.
Point being: Make sure this is not a returned item. How to do that would depend on the retailer. So, ask a store manger, if they can assist you with a transaction research.
"Why is my brand-new iPhone 17 Pro Max showing an expired warranty?: 'I recently purchased a brand-new iPhone 17 Pro Max from a local retailer. However, upon activation, the device’s official one-year warranty appears as expired, displaying a date of January 1, 1985.'"
-------
Suspicious Dates:
Have this Investigated. This may be a glitch n Apple's database. So, contact Apple Support back, requesting their database be changed.
Apple Contact Us Info:
Confirming this is Officially your iPhone Model:
What model you see when you type the Serial Number here?: https://checkcoverage.apple.com/products
Getting AppleCare through a Retailer:
As for retailers, many actually go through AppleCare, rather than themselves. But, others go through a third-party like Asurion for the coverage.
Mac Sold me a Retuned Device:
My Mac ended up being a return item that was never changed in Apple's database. They saw that on record, and made the change. The Mac was a failed device after plugging in a gaming keyboard, and it never powered on.
Point being: Make sure this is not a returned item. How to do that would depend on the retailer. So, ask a store manger, if they can assist you with a transaction research.
mahtabulla wrote:
No they aren’t official apple authorised seller,
and the model number is MFXH4LL/A,& digital number is A32**
I'd be concerned since they aren't an authorized seller. You can contact Apple and share the phones serial number with them and see what they can tell you. But it's rather suspect a new phone wouldn't have a valid warranty. If it were me, I'd return the phone to whoever you purchased it from and get your money back.
Who exactly was the local retailer? Are they an Apple Authorized Seller? Also, if you open Settings > General > About > Model - by chance does it start with a number like 3 or 5?
No they aren’t official apple authorised seller,
and the model number is MFXH4LL/A,& digital number is A32**
Why is my brand-new iPhone 17 Pro Max showing an expired warranty?
