I received an email in regards to my subscription ending and I cancelled, but it still charged my credit card? Do I need to reach out to Apple or my financial institution to get a refund?
[Re-Titled by Moderator]
Original Title: Requesting a Refund
You can start here:
Request a refund for apps or content that you bought from Apple - Apple Support
Note that you need to have cancelled the subscription at least 24 hours before it renewed.
Subscriptions need to be cancelled at least a day before the renewal date to avoid the charge. You can try to request a refund here, but they are not guaranteed. In most cases all transactions are final, but at times Apple will provide a compassionate refund.
Request a refund for apps or content that you bought from Apple - Apple Support
View your purchase history for the App Store and other Apple media services - Apple Support
Since your post was retitled, it is not clear if the subscription is even being managed by Apple or Apple is the one billing you. For any subscription made with a company directly, it is not managed by Apple and you would need to cancel and request a refund with them. What is the exact description of the charge you see, that may also help to determine where it is coming from.
Thank you!! I am sure I cancelled before the due date, but didn't get any confirmation on that? I did it on my phone so it just shows subscription was cancelled and doesn't show any info on when I cancelled? Also, when I try to request a refund through Apple support, the subscription does not show up to choose from at all?? VERY confusing!!
How do I get a refund for an unintended subscription charge on my Apple Account?
