Apple Tv was working fine for us yesterday on our smart tv, but today we are getting this message and cannot find a way to get around it. Sky is working fine and every other app we’ve tried, eg Netflix and Prime so cannot fathom why this won’t play ball.
Does anyone have any suggestions please?
We’ve turned everything off and on and the app itself is working on my phone.
We've got exactly the same problem here.
Our Apple TV app has stopped working on our Panasonic OLED TV
TX-48JZ1000B.
Working fine one day, the next we get the error message: “Could not connect to Apple TV”
WiFi connection to TV is working correctly and other streaming apps are working as normal (iPlayer, Channel 4 etc)
We’ve tried unplugging TV and rebooting.
Uninstalling the app, rebooting the TV then reinstalling it.
We’ve tried putting a different (Google open) DNS option in network settings.
Changing our Apple password.
Resetting all browser permissions from Apple TV settings (online via a web browser on a PC.)
None of the above have worked. TV has the most up to date firmware and that was updated well before this problem started.
Logging into Apple TV via a PC and web browser works correctly.
I also have the same type of problem.
Apple TV works fine on my iPAD and iPhone
But the first message that appeared on the TV
when I started the Apple TV app was (if I remember correctly)
was that it indicated the box's ID (Allente/Canal Digital) then the message was the same as in the first post.
I have then started to wonder if the Box's ID is hijacked and
that Apple does not approve it being run on multiple boxes with the same ID.
My Apple TV subscription is via ALLENT.
Same problem. I can access on my smart tv thru the Apple box, but not on the Apple TV app on the TV.
Apple TV app not working on smart TV
