How to fix frozen iPad after iPadOS 26 update during Apple Pay setup?

it's not letting me add a card I can't click anything it's frozen

Most of us don't have Mac computers. Need a viable solution for people without Macs.

lowbar wrote:

Most of us don't have Mac computers. Need a viable solution for people without Macs.

You don’t need a Mac. A Windows PC can be used also.

Thanks for this had the same problem and this solved it.

Thank you, Apple have made this a nightmare!

This worked for me, too. Thank you!

Yes, you’re right. I had the same problem after updating the new IOS system on my iPad. As you suggested, after I forced restart my ipad solved the bug of scrolling problem. Thanks

Mine too!😤. I got so frustrated after trying to force shutdown. Tried for 30 mins. Then it finally, succeeded. I will replace this darn device very soon if it happens again. I promise you.

Thanks for the very helpful reply. I should have clarified I don't have *any* computer. Tablet and phone meet all my computery needs. I have a 2015 iPad That still works for many of my key apps, I will just keep using this old one until I can get to an apple store (unfortunately closest one is > 2.5 hours away. If they are able to offer a simpler suggestion and have not pushed a fix to all before then I will be sure to share their advice here!

Readerx wrote:

My 2 yr old iPad mini keeps doing this -repeatedly- when I’m trying to close open apps. Won’t even respond to my touch to power down. I have to use an ink pen that has a rubber tip. My issue has nothing to do with Apple Pay. It’s sucking up battery power when I can’t close the open apps. Sounds like it’s an ios26 problem that Apple needs to fix. I’ve been using an ipad since the 1st generation & this is the first time I’ve had these kind of problems.

If your iPad is not operating as expected, try a forced-restart - as this will often clear an isolated software issue:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

When performed correctly, your iPad will restart.

If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support

When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings

If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

plugging into a MacBook Pro and then unplugging worked perfectly and setup then continued. What a strange bug!

Connecting to my MacBook Pro worked for me. Thanks for sharing this fix!!