Device frozen or unresponsive

Question

Device frozen or unresponsive

Dear Apple Support Team,

I hope this message finds you well. I'm writing to seek assistance with an issue I've encountered with my recently purchased iPhone 14. I bought the device in Canada and later returned to Morocco. Unfortunately, after approximately two months of use, the phone has become unresponsive and frozen.

While I can receive calls and messages, the touchscreen functionality is completely non-operational. I visited an Apple Authorized Service Center in Morocco. However, they requested the original receipt of purchase for the iPhone 14, which I am currently unable to provide.

Thank you in advance for your attention and support. I eagerly await your guidance on how to proceed in resolving this matter.

Best regards.

iPhone 14

Posted on Jan 6, 2024 12:20 PM

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Answer 1

Jan 6, 2024 12:38 PM in response to saadallahsamadi

Try a forced restart:

Press and quickly release VOLUME UP

then

Press and quickly release VOLUME DOWN

then

Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem.

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Answer 2

Jan 6, 2024 12:41 PM in response to Lawrence Finch

I have performed a factory reset on the phone, and I believe the issue may be related to a hardware problem, thanks for reply

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Device frozen or unresponsive

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