I need to reset my face ID but it doesn’t let me because stolen device protection is on. And I can’t turn off stolen device protection because my Face ID doesn’t recognise me anymore.
iPhone 12 Pro Max, iOS 26
As I posted to FishingAddict, you cannot turn off Stolen Device Protection without Face ID. Here is a tip on how to deal with this situation: How to remove Stolen Device Protection after your FaceID or Touch ID fails
As I posted to FishingAddict, you cannot turn off Stolen Device Protection without Face ID. Here is a tip on how to deal with this situation: How to remove Stolen Device Protection after your FaceID or Touch ID fails
You are correct. I was clearly reading too fast and saw that under the "turn on Stolen Device Protection" instructions. The User Tip "How to remove Stolen Device Protection after your FaceID or Touch ID fails" by LD150 is a great resource for this situation.
FishingAddict wrote:
Per the following article, you will use your passcode to disable it and not your Face ID:
About Stolen Device Protection for iPhone - Apple Support
I just read through that article, and nowhere does it say you can disable SDP using just your passcode. If you could that would defeat the purpose of Stolen Device Protection, because if the thief knew your passcode (possibly by “shoulder surfing” and watching you enter it) could just turn it off. The primary purpose of SDP is to prevent this way of hacking an iPhone.
Per the following article, you will use your passcode to disable it and not your Face ID:
About Stolen Device Protection for iPhone - Apple Support
Face ID can’t be changed because of stolen device protection
