How to restore 'After 4 hours' option for passcode requirement in Face ID settings on iPhone 17?

oh right try this.... Go to settings, screen time, content & privacy restrictions, the turn it off completely

Caciora wrote:

So you mean that if I use apple pay, I don’t have any other option than “Immediately”?

Meaning that I need to disable/stop using apple pay in order to have other options?

this is ridiculous!

How can it be that it worked normal all these years?

I don't remember it being different previously but a lot changes over the years

The article Use a passcode with your iPhone, iPad or iPod touch – Apple Support (UK) which I suggested you read says

• Require Passcode: as soon as you lock your screen, the default for this setting will ask you to enter your passcode to unlock. If you don't want an immediate passcode requirement, change this setting. (For your own security, if you use Touch ID or Apple Pay, you can't change the immediate passcode requirement)."

We fellow users can only tell you What, not Why.

Do you have any payment methods (credit or debit cards) in your Apple Wallet app?

I found a solution! I have the exact same issue since last week after setting up my new iphone 13. The only downside of this solution is that you won’t be able to use face id anywhere anymore if you really prefer longer passcode requirement.

I tried every combination relating to face ids, and no luck. As my last resort, I resetted my face id (if you have stolen device protection on, turn it off first and wait for an hour), and as I checked the require passcode option, all of the options are back including 4 hours! But, if I set up face id again, the option goes back to immediately only. Imo, this is still better than having to enter your passcode everytime you turn your screen off.

Hope this helps.

Your views on how faceID should be used has absolutely no relevance to the topic this thread is supposed to be about, which is either solving the issue or learning about the issue. You keep giving off “solutions” that either completely neglect the facts at hand and stating your opinions as fact.

anyways, I FOUND A SOLUTION for people with one phone that works with 4 hours and one that doesn’t. It’s pretty simple actually.

backup working iPhone. Reset non-working iPhone. Restore from working phone iCloud backup. You will now be able to use every 4 hours with both phones. For people with only one iPhone, I have no clue.

so considering I have successfully found a way to have both iPhones set with faceID every 4 hours, you can stop with the condescending “it’s the way it’s been and always will be” remarks because that clearly isn’t the case.

Please confirm you have no credit cards, debit cards etc. in Apple Wallet app. The app looks like this,

It has to be a bug and I feel like the fact that it doesn’t work with any of the faceID categories proves that. Even if Apple did change the guidelines it should still work after disabling screen unlock and wallet, and it’s not.

unfortunately the only way i was able to change it to every 4 hours was to restore it from an iPhone backup where it still works the way you want it to; which in my case was my other iPhone.

The best way to escalate an issue is to make an appointment at an Apple Store Genius Bar. Next best way is to call Apple Support and open a ticket on the suspected bug. Lastly is to provide feedback to Apple using their online feedback forum. Apple does not reply to submitted feedback. If you want follow up on any unresolved issue after calling Apple Support or visiting a Genius Bar, you can use the support ticket number and escalate the issue.

If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.

Contact Apple for support and service - Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Product Feedback - Apple (no follow up)

If you have payment methods in Apple Wallet, Immediately is the only option. Delete the Wallet app from iPhone Air and what happens?

Philmnn124 wrote:

Has anyone actually resolved this? This thread seems to be a frustrating read of people not understanding the actual issue and going completely off topic.

I have 2 iPhones. iPhone 17 pro and iPhone Air

iphone 17 pro can successfully use Face ID (screen lock toggled off) and set the duration to every 4 hours. It can be toggled on and off and on and off freely.

iPhone air cannot. Same settings, same software, same everything. The ONLY way to get the option to require any duration other than immediately is to have Face ID completely disabled.

So how is phone A different from phone B? Same settings, same banking apps, the only difference is the physical phone.

It is the first thing I try with every update. 17 pro never has any issues, iPhone air is the opposite.

[Edited by Moderator]

We described how the situation is now, nothing to resolve.

You can ask for it to change, https://apple.com/feedback

Good luck.

Jeff Donald wrote:

One sort of work around for the locking immediately is allowing Apple Watch to unlock the paired iPhone. The Watch in contact with my wrist is the biometric authentication and all I have to do is raise my iPhone and it unlocks. It’s really the best of both worlds.

I will try it. I previously avoided that in case my phone is snatched in the street, but then it's probably open anyway.

LD150 wrote:

Jeff Donald wrote:

One sort of work around for the locking immediately is allowing Apple Watch to unlock the paired iPhone. The Watch in contact with my wrist is the biometric authentication and all I have to do is raise my iPhone and it unlocks. It’s really the best of both worlds.

I will try it. I previously avoided that in case my phone is snatched in the street, but then it's probably open anyway.

Not available on Touch ID phones 😡 Unlock your iPhone with Apple Watch – Apple Support (UK)

Try deleting the Wallet app and restarting your iPhone. The Wallet app can be downloaded from the Apple App Store should you decide to use it in the future. Let’s see if that changes anything.

That's the way it works. If Face ID is turned on, the Phone locks immediately after it turns off and requires Face ID (or a passcode) to open. If you turn off Face ID and only use a passcode, you will have the time delay options.