HomePod starts playing on its own, randomly every 20min.
Tell Siri “off” and a few minutes later it starts again.
Turned off Siri. Still happens!
Turned off my phone. Still happens!
Reset via ”remove accessory”.
Still happens!
It sits on high shelf and we’ve never used the touch buttons.
We have to leave it unplugged.
Very frustrating that there are a lot of people making this claim.
Model: MQJ73LL/A
Version 26.2
HomePod (2nd generation)
UPDATE called Apple Support and they dug around their KB and didn’t find any engineering reports.
So I cracked the case and disconnected the touch panel. So far so good. HomePod still responds to Siri and network contacts.
it was easy. I followed the tear down in link below. One I get the top off, I just unplugged the ribbon cable (#2) in the process. I did not have to unplug the main ribbon cable.
reassembly was just the reverse. The inner sock cover I just pulled up tight and left untied. The outer cover i used a needle to thread a new cinch string to pull it tight and then used some thin double stick tape to put the bottom back on.
When you take the bottom off be careful as the are these small rubber feet that are in between the bottom cover and the pod. They fell out on disassembly. They get sandwiched back in.
[Edited by Moderator]
Same issue just started 3 days ago. Wife and I were in bed about 9-10pm and the kid was in the shower when all of a sudden our mini in the living room started blasting music. I turned it off using Home controls on my phone and less than 5 minutes it did it again, I unplugged it for the night.
I plugged it in the next morning and went to work, no one in the house complained of random music playing but I noticed the Home App said there was No Response. Yesterday (2/13) It did a couple resets and wouldn’t stay working, I unplugged it again for the night and this morning I completed a hard reset (after cleaning the touch controls) got it all back working in the Home App and ran a software update. As I was getting ready to walk out the door for work the mini again randomly started playing music. It is now sitting unplugged. I fear that Apple won’t care since it’s out of warranty and I don't have AppleCare.
Model: MY5G2LL/A
Version: 26.3 (23K620)
I have no idea but it works for me. Just give it a try. If it works spread the word. It also responds better on the touch of your finger now. Maybe Apple has an explanation for this. Keep the magnet on it and don’t take it off. Working stable now for days
Same issue here. I've got two HomePod 2s - set as a stereo pair - everything worked fine for a couple of years until a week ago, when they starting turning on (and off) at random, without any commands, playing random music. None of the easy fixes - cleaning touch pads, changing software settings, adding magnets - has worked. I think I have identified which of the pair is the rogue, and unplugged it. Next step will be to take it apart and disconnect the touch pad.
annupamiyer wrote:
That's the exact reason why I mentioned "If" at the start of the address. I have shared the same with Apple on their feedback link as well. I know one voice doesn't matter to Apple, but I got to do my bit at least!
Just letting you know they are not. Everyone that is experiencing this issue should be sending them feedback using the provided link and also contacting them through Apple Support.
That is how you get their attention and what anyone wants to tell Apple on this Community Forum is irrelevant, whether that is prefaced with an "if" or not. That is why we focus on providing user level support here and the specific actions to take, as opposed to what you would find on a Social Media site.
I’d add: be persistent (polite, but persistent) in contacting Apple support. You may get a better resolution on the second or third time of asking.
Incidentally in my limited experience Apple’s feedback process is a waste of time as Apple doesn’t seem to ever look at it (as noted by someone else here, the most recent software you can select when providing HomePod feedback is 16).
Mine just started in the last week, at about 3 am when I woke up to country music blaring from downstairs… This is by no means a country household so nothing made sense; actually scared the life out of me, I thought I was being pranked by a tech savvy cowboy ghost! It is happening with increasing frequency now, always Apple country and always at full volume, even if I have been streaming at a low volume.
I would expect that a device from a premium brand worth $500AU that is not portable would have an expected life beyond 2.5 years, so I will take it to Apple and try under Australian consumer law to find a fix.
annupamiyer wrote:
If Apple is reading this post, please note:
Sorry, but this is simply a Community Support site made up of other Apple users like you. People thinking that they are addressing Apple here will be very disappointed. That is why the links have been provided to disable the touch panel and also the Feedback link where you can address Apple to have you concerns and suggestions read and logged.
Good job on your fix! Granted it is not something you should have to do, but is actually pretty easy. Definitely every user that encounters this should first contact Apple directly for Support to have that device failure recorded, then send Feedback where that is also logged.
adrilu55 wrote:
Since Apple doesn't seem to have any intention of taking charge of the problem and solving it, the only solution is to throw the HomePod in the trash and resign yourself to losing the money spent.
Personally, I have two HomePods (bought in 2023) that I can't use for this problem, and surely this very negative experience will condition my future choices that will no longer be exclusive Apple products.
Why are you telling us, your fellow users? Why not tell Apple:
Yup I have had the touch turned off since new. 💯 a siri software issue. Mines exactly 2 years from registration.
I've heard nothing. After physically disconnecting the touch panel (see above), I no longer have the problem.
Same here. It started with being stuck in a reset loop. Thanks to advice in the community that was solved. Then the HomePod mini started to increase the volume after a few minutes. After lowering the volume with my iPhone, it increased spontaneously again. I disconnected the HomePod. I still have another HomePod mini. Bought them 4 years ago, so out of warranty.
Same problem on now.. just so happens to be the 2nd anniversary of the registration of it..
HomePod gen 2… starts randomly playing music then increases the volume.
thats a lot of money and wasted tech down the drain..
mine started at same time mate. I looked back at my receipt and placed my delivery order on 4th April 2024.. it started doing on the same day you posted this so I’m assuming you registered yours around the same time I did… call me crazy but….
I filled out the Feedback submission and had no option to select the proper version of HomePodOS. So I selected the "newest" that they had and it was 16.5 instead of 26.5. So far we have had 2 HomePod Mini's do the same thing. One in the guest room and one in the bed room. I guess the Office HomePod mini is next? It's crazy!
That's the exact reason why I mentioned "If" at the start of the address. I have shared the same with Apple on their feedback link as well. I know one voice doesn't matter to Apple, but I got to do my bit at least!
Homepod randomly starts playing.
