HomePod starts playing on its own, randomly every 20min.
Tell Siri “off” and a few minutes later it starts again.
Turned off Siri. Still happens!
Turned off my phone. Still happens!
Reset via ”remove accessory”.
Still happens!
It sits on high shelf and we’ve never used the touch buttons.
We have to leave it unplugged.
Very frustrating that there are a lot of people making this claim.
Model: MQJ73LL/A
Version 26.2
HomePod (2nd generation)
UPDATE called Apple Support and they dug around their KB and didn’t find any engineering reports.
So I cracked the case and disconnected the touch panel. So far so good. HomePod still responds to Siri and network contacts.
it was easy. I followed the tear down in link below. One I get the top off, I just unplugged the ribbon cable (#2) in the process. I did not have to unplug the main ribbon cable.
reassembly was just the reverse. The inner sock cover I just pulled up tight and left untied. The outer cover i used a needle to thread a new cinch string to pull it tight and then used some thin double stick tape to put the bottom back on.
When you take the bottom off be careful as the are these small rubber feet that are in between the bottom cover and the pod. They fell out on disassembly. They get sandwiched back in.
[Edited by Moderator]
Greg Cheasman wrote:
Incidentally in my limited experience Apple’s feedback process is a waste of time as Apple doesn’t seem to ever look at it (as noted by someone else here, the most recent software you can select when providing HomePod feedback is 16).
I, on the other hand, have seen quite a number of things change as a result of large amounts of feedback. But the key word there is "large." A very small number of people leaving feedback on a particular issue is unlikely to result in rapid change.
For individual issues such as this, I agree, contacting support is more appropriate.
Since Apple doesn't seem to have any intention of taking charge of the problem and solving it, the only solution is to throw the HomePod in the trash and resign yourself to losing the money spent.
Personally, I have two HomePods (bought in 2023) that I can't use for this problem, and surely this very negative experience will condition my future choices that will no longer be exclusive Apple products.
We've never used the touch buttons. Out of a box and up on a shelf. We drive it via Siri or our phones.
same here, I have bought it for a long time and I think it's out of warranty now. I was starting having this issue for like a month and I have to let it stay unplugged for now
Mine just started behaving badly this week. Any news from Apple on a fix?
If it's a hardware issue, which it seems to be, then a software fix is unlikely to be able to resolve it
How did this work?
After working stable for 5 days the problem came back after cutting the power and reboot it. Magnet didn't do the trick after that.
This is driving me crazy, it's been all year like this
Yes it is crazy! Try anything you can think of at this point, whatever trick works for one person might not work for another. So far I’ve not heard a peep out of mine for days now. 🤞
This is incredible! I buy Apple products for quality and to last, not to replace within two years.
I also sent a feedback to Apple.
The link doesn’t work
Homepod randomly starts playing.
