How to initiate a new email with an *existing* HME address

I have used hide-my-email to set up an account on a website. I need to *initiate* an email to their Helpdesk. How do I create an email with an *existing* relevant hme address I am using with a vendor? I don't want to create a new address which is the only option Mail offers. I want my email to come from the "User ID" email - my HME address - that is their reference for my membership. I cannot find any solution mentioned for a question people have asked for 3 years.

Is there any way to email anyone with an existing HME address or I can only reply if they email me? It makes this pretty useless for commerce if I cannot initiate contact with a website or merchant where they know my account by the HME address?

Posted on Jan 12, 2026 1:33 PM

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Posted on Jan 14, 2026 7:45 AM

Perhaps when setting-up your account with the website, you will have received a confirmation email - this being common, if only to verify that the email address being registered actually exists.


To initiate an email using the associated Hide My Email address, find the confirmation email within your mailbox - and reply. Edit the draft as required - and then send. This email will be sent using the existing Hide My Email address.


While it is possible to originate an email message using an entirely new Hide My Email address while drafting a new email, there is no mechanism of which I am aware that permits you to originate a new email message using a pre-existing Hide My Email Address.


Apple invite submission of comments and feature requests via its Product Feedback portal. If you would like to see a specific feature or functionality in a future version - such as directly initiating a new email using an existing Hide My Email address - this would be the most appropriate channel through which to make a request:

Feedback - iPad - Apple

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Question marked as Top-ranking reply

Jan 14, 2026 7:45 AM in response to sheilap11

Perhaps when setting-up your account with the website, you will have received a confirmation email - this being common, if only to verify that the email address being registered actually exists.


To initiate an email using the associated Hide My Email address, find the confirmation email within your mailbox - and reply. Edit the draft as required - and then send. This email will be sent using the existing Hide My Email address.


While it is possible to originate an email message using an entirely new Hide My Email address while drafting a new email, there is no mechanism of which I am aware that permits you to originate a new email message using a pre-existing Hide My Email Address.


Apple invite submission of comments and feature requests via its Product Feedback portal. If you would like to see a specific feature or functionality in a future version - such as directly initiating a new email using an existing Hide My Email address - this would be the most appropriate channel through which to make a request:

Feedback - iPad - Apple

Jan 14, 2026 8:59 AM in response to sheilap11

Ugly, ugly, ugly, but workable (did I mention ugly?): add a mail “from” alias in whichever mail client is in use here, using the original HME address copied from:

Create and manage Hide My Email addresses in Settings on iPhone - Apple Support


When using iPhone or iPad, mail should be pretty close to this: Settings > Apps > Mail > Mail Accounts > {select the mail account you want to send from} > Account Settings > Advanced > Email > Add Another Email > paste the HME address here


Over in Mail app in a new message compose window, tap on the “from” field, and select the HME address.


Might want to log some feedback with Apple about this too, as this is ugly-absurd.

Jan 15, 2026 2:39 AM in response to sheilap11

sheilap11 wrote:

This is not viable for a number of reasons, but particularly because most emails like this you describe come from "no reply" addresses just verifying your account or HME address.
I have even tried your solution and tried to add the actual Helpdesk address to the "To" line, but since the email is a "no-reply" email, Mail won't even allow me to do that and change the recipient address to another at the same organization, so I can keep the HME as a "From".

Sorry but that's just not a viable solution, and I can confirm that, because I tried it multiple times! Apple needs to make HME functional for corresponding with the institutions we identify ourselves to using these addresses or the whole point of having it becomes moot. In many cases then you end up on 2 mailing lists - your original HME signup and your actual Apple address, because correspondence with the HME address is so hampered. There has to be a better solution.


Per my original reply, within the current implementation, there is no mechanism of which I am aware that permits you to originate a new email message using a pre-existing Hide My Email Address. Period.


Apple invite submission of comments and feature requests via its Product Feedback portal. If you would like to see a refinement of Hide My Email addresses facility to enable the ability to originate a new mail message using an existing Hide My Email address - and not just reply to an arriving mail from a third-party sent to the HME address - this would be the most appropriate channel through which to make a request:

Feedback - iPad - Apple


It is in your own best interests to submit a request - as unless requests are made, Apple may not consider or even appreciate the demand within its user community for such functionality. If others share your need - and, crucially, also submit requests - Apple may assign development resources.

Jan 14, 2026 9:42 AM in response to MrHoffman

MrHoffman, unless I'm missing something here in your description, this suggestion doesn't work with the native Mail App in iOS/iPadOS...


When you attempt to edit the From field, you are presented with a list of available (i.e. configured) email account addresses from which to choose - along with an option to generate a new (i.e., not pre-existing) HME address. This is not a free-text field.



Jan 14, 2026 8:44 PM in response to LotusPilot

This is not viable for a number of reasons, but particularly because most emails like this you describe come from "no reply" addresses just verifying your account or HME address.

I have even tried your solution and tried to add the actual Helpdesk address to the "To" line, but since the email is a "no-reply" email, Mail won't even allow me to do that and change the recipient address to another at the same organization, so I can keep the HME as a "From".


Sorry but that's just not a viable solution, and I can confirm that, because I tried it multiple times! Apple needs to make HME functional for corresponding with the institutions we identify ourselves to using these addresses or the whole point of having it becomes moot. In many cases then you end up on 2 mailing lists - your original HME signup and your actual Apple address, because correspondence with the HME address is so hampered. There has to be a better solution.

Jan 14, 2026 8:51 PM in response to MrHoffman

I believe this kludgy workaround (tho thank you for trying!) will run into limitations as well, because you can have hundreds of HME addresses, but I don't think you can set them all up as true "alias" emails as those are capped. Plus it means you have a full mess of alias addresses down the road and no longer the ease of deletion (and of checking assocation of a particular HME address) that you get within the original HME program.


For example, I use HME with many one-off purchases and can quickly see a merchant who has sold my address - and turn off that address accordingly (and be aware of a less trustworthy merchant as well). If we also had to create aliases for these emails, the cleanup gets even more complicated and eventually overwhelming for a heavy duty HME user like me. I have probably 400+ HME addresses, so that nothing I sign up for or buy ends up needing me to reveal my personal email. That's enough to manage already, but at least in the HME list, I can easily see what each is for when I do periodic cleanups!


Apple really does need to make a better fix for this ugly implementation as you have said. thank you for trying!

Jan 14, 2026 12:26 PM in response to LotusPilot

LotusPilot wrote:

MrHoffman, unless I'm missing something here in your description, this suggestion doesn't work with the native Mail App in iOS/iPadOS...

When you attempt to edit the From field, you are presented with a list of available (i.e. configured) email account addresses from which to choose - along with an option to generate a new (i.e., not pre-existing) HME address. This is not a free-text field.


Odd. Works fine here. Add the alias, save, done, over to compose, select it, etc.



Jan 15, 2026 6:36 AM in response to sheilap11

Please do not confuse these reply addresses with iCloud aliases. These reply addresses are not iCloud aliases.


I’ve been using a different means of HME and for many years, so I add these reply addresses on occasion, and as needed. Given I’m not doing this at production scale, this approach has worked fine. And like HME, I have the relay addresses configured and controlled at the mail server, and some few problematic recipients have “mysteriously” lost their associated relay addresses.


As for your feedback on initiating hundreds messages from HME addresses, send that to Apple.

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How to initiate a new email with an *existing* HME address

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