MacBook Air: Websites freeze during sign-in across browsers

Product: MacBook Air, M4 2025, Sequoia 15.7.3 - < 1 year old


Issue: Cannot sign in to websites like Ancestry and Tennis Channel via multiple browsers (Safari, Chrome, Firefox)


Description example 1: From a normal sign in screen (email, password) on Ancestry, you then click "Sign in" and after a few seconds it should jump to a new screen where you select how to receive a two-step verification code...but it gets stuck on the first screen with a spinning circle over the "Sign in" button.


Description example 2: Once getting through the sign in process to Tennis Channel, the screen states "Livestream starts soon", which is normal, but again in a few seconds, the broadcast should start in normal times. On this MacBook, the screen just freezes there.


On same WiFi network, the above attempts have worked on my M1 iMac (Sonoma 14.8.3) and a Lenovo laptop (Windows 11). AND when I updated the Sequoia OS a week ago, all of the above worked for one day. But it never worked before and it now doesn't work after.


Steps tried: Clear Cache & Cookies, Use Private Mode, Restart Mac - as far as I can see I have zero extensions. I don't have VPN or Security software. And Safari settings between iMac and MacBook are the same as far as I can see.


What needs fixing/changing when other computers work fine and no browsers on this MacBook allow me to move on in the sign in process on multiple websites?





Posted on Jan 12, 2026 1:43 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 12, 2026 6:08 PM

Try turning off "Private WiFi Address" option in the Network System Settings for your particular network being used at the time. Some websites may not like this option.

Use private Wi-Fi addresses on Apple devices - Apple Support


You can run the third party app EtreCheck and post the complete report here so we can examine it for possible clues. It will show any browser extensions & plugins and it will tell us if you are using any third party software known to interfere with the normal operation of macOS.

How to use the Add Text Feature When Posting an EtreCheck Report - Apple Community



1 reply
Question marked as Top-ranking reply

Jan 12, 2026 6:08 PM in response to jgGumm_22

Try turning off "Private WiFi Address" option in the Network System Settings for your particular network being used at the time. Some websites may not like this option.

Use private Wi-Fi addresses on Apple devices - Apple Support


You can run the third party app EtreCheck and post the complete report here so we can examine it for possible clues. It will show any browser extensions & plugins and it will tell us if you are using any third party software known to interfere with the normal operation of macOS.

How to use the Add Text Feature When Posting an EtreCheck Report - Apple Community



MacBook Air: Websites freeze during sign-in across browsers

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