Mouse freezing after Sonoma update

mouse frozen after Sonoma update 14.8.1 and still happening (every few days) after 14.8.3, only solution seems to reboot (macBook intel 2019)

MacBook Pro 16″, macOS 14.8

Posted on Jan 17, 2026 10:00 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2026 6:21 PM

Is this a third party mouse? And does that mouse use third party software to manage that mouse? If so, then you need to make sure to update that third party software and make sure that software is fully compatible with 14.8.3.


I've seen numerous posts on this forum recently about Logitech software for their mice & other products break with various macOS update patches.


It is up to the third party manufacturers & developers to make sure their hardware & software work with every macOS update even if Apple broke things.....it is unlikely Apple will provide any fixes, at least don't wait for it.....contact the third party manufacturer or developer.


Edit: If you mean the built-in Trackpad, please be more specific. In that case, run the third party app EtreCheck and post the complete report here so we can examine it for possible clues.

How to use the Add Text Feature When Posting an EtreCheck Report - Apple Community


6 replies
Question marked as Top-ranking reply

Jan 18, 2026 6:21 PM in response to mchouette

Is this a third party mouse? And does that mouse use third party software to manage that mouse? If so, then you need to make sure to update that third party software and make sure that software is fully compatible with 14.8.3.


I've seen numerous posts on this forum recently about Logitech software for their mice & other products break with various macOS update patches.


It is up to the third party manufacturers & developers to make sure their hardware & software work with every macOS update even if Apple broke things.....it is unlikely Apple will provide any fixes, at least don't wait for it.....contact the third party manufacturer or developer.


Edit: If you mean the built-in Trackpad, please be more specific. In that case, run the third party app EtreCheck and post the complete report here so we can examine it for possible clues.

How to use the Add Text Feature When Posting an EtreCheck Report - Apple Community


Jan 19, 2026 4:22 AM in response to mchouette

AV Software Removal


com.avast.hub.schedule.plist (AVAST Software a.s. - installed 2025-10-23)
Command: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 1440


Avast AntiVirus


FTC Order Will Ban Avast from Selling Browsing Data for Advertising Purposes, Require It to Pay $16.5 Million Over Charges the Firm Sold Browsing Data After Claiming Its Products Would Block Online Tracking 


FTC says despite its promises to protect consumers from online tracking, Avast sold consumers' browsing data to third parties


https://www.ftc.gov/news-events/news/press-releases/2024/02/ftc-order-will-ban-avast-selling-browsing-data-advertising-purposes-require-it-pay-165-million-over


Once this type of software are installed and embedded into the computer 


Start Over from Scratch 


Heavy Handed ? - Yes


Effective in removing the AV Software ? - Yes 


You can spend hours or days hunting down all the bits and pieces of this software and never really get it all off the computer


For Apple Silicon computer >> Use Disk Utility to erase a Mac with Apple silicon.


For Apple Intel computers >>   Use Disk Utility to erase an Intel-based Mac followed by How to reinstall macOS


Always make a Time Machine Backup  before  proceeding 


Emphasis on User Account Only


If going this route - I suggest Not using Startup Assist to migrate everything back.


This will probably Re-Introduce ( Avast ) back into the Operating System . 

Jan 19, 2026 12:17 PM in response to mchouette

mchouette wrote:

Trackpad and/or apple mouse
<report.log>

I don't know how @Owl-53 got anything out of that EtreCheck report which lost all of its formatting.....I stopped reading it when I saw it a compressed together. Kudos to @Owl-53 for finding anything relevant in it.


You definitely should uninstall Avast by following Avast's instructions. Afterwards run a new EtreCheck report & post it here so we can be sure Avast was completely removed. A lot of times the developer's uninstaller will leave critical pieces of their software behind.


If you want others to review the EtreCheck report, then please repost it using the instructions in the article I linked previously......and am linking here again:

How to use the Add Text Feature When Posting an EtreCheck Report - Apple Community


Jan 19, 2026 12:47 PM in response to HWTech

HWTech wrote:


mchouette wrote:

Trackpad and/or apple mouse
<report.log>

I don't know how @Owl-53 got anything out of that EtreCheck report which lost all of its formatting.....I stopped reading it when I saw it a compressed together. Kudos to @Owl-53 for finding anything relevant in it.

You definitely should uninstall Avast by following Avast's instructions. Afterwards run a new EtreCheck report & post it here so we can be sure Avast was completely removed. A lot of times the developer's uninstaller will leave critical pieces of their software behind.

If you want others to review the EtreCheck report, then please repost it using the instructions in the article I linked previously......and am linking here again:
How to use the Add Text Feature When Posting an EtreCheck Report - Apple Community

Thx and pleased to help


Background in extreme attention to minute details in a former life ( working life before retirement in 2007 )

Mouse freezing after Sonoma update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.