Stolen Device Protection won’t turn off since I can’t use Face ID. The TrueDepth camera on my screen is damaged so FaceID won’t work. I have seen that removing the device from iCloud should release the lock (it’s accidentally set to always on) on stolen device protection. But that’s the thing, I still cannot turn off the protection in settings despite removing my device from iCloud.
iPhone 14 Pro
About Stolen Device Protection for iPhone - Apple Support
Read about the Always setting.
Get your iPhone repaired. Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations
How to make a Genius Bar appointment
1. Go to Genius Bar Reservation and Apple Support Options - Apple
2. Go to "Get hardware help".
3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"
4. Sign in with your Apple ID
or:
Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone ➞ Contact Apple Support - Apple Support
or:
For the iPhone Service Answer Center click here --> Choose Your Country or Region - Apple Support
Select your country.
For a cost estimate:
- Scroll down to "Get an estimate"
- Enter the service required
- Enter the iPhone model you have
- Enter the version of that model
- Click "Get estimate"
For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Prepare your iPhone or iPad for service - Apple Support
- "To protect your information and save time, follow these steps before you get service for your device."
About Stolen Device Protection for iPhone - Apple Support
Read about the Always setting.
Get your iPhone repaired. Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations
How to make a Genius Bar appointment
1. Go to Genius Bar Reservation and Apple Support Options - Apple
2. Go to "Get hardware help".
3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"
4. Sign in with your Apple ID
or:
Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone ➞ Contact Apple Support - Apple Support
or:
For the iPhone Service Answer Center click here --> Choose Your Country or Region - Apple Support
Select your country.
For a cost estimate:
- Scroll down to "Get an estimate"
- Enter the service required
- Enter the iPhone model you have
- Enter the version of that model
- Click "Get estimate"
For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Prepare your iPhone or iPad for service - Apple Support
- "To protect your information and save time, follow these steps before you get service for your device."
Removed iCloud but Stolen Device Protection is still on (can’t use FaceID)
