No Access to update "Payment & Shipping"

I cannot update my the "payments & shipping" tab in my account, "Edit" is greyed out. I checked my account settings and my mailing address and other contact information is up to date. How do I fix this?

Posted on Jan 21, 2026 10:26 AM

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Question marked as Top-ranking reply

Posted on Jan 21, 2026 11:30 AM

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), a frequent reason is it may have been disabled using Screen Time, or by a technology administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings on an iPhone or iPad —> If your Apple Account is grayed out in Settings, or you can't sign out - Apple Support


Tap your Settings app > Screen Time > Content & Privacy Restrictions > scroll to Accounts > tap Allow Changes and turn on.

If the issue persists, also try going to Settings > Screen Time and turning off Share Across Devices


- If the device is managed (check: Settings > General > VPN (or Profiles & Device Management), contact the technology department of the organization that is doing the managing.


6 replies
Question marked as Top-ranking reply

Jan 21, 2026 11:30 AM in response to jashetland

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), a frequent reason is it may have been disabled using Screen Time, or by a technology administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings on an iPhone or iPad —> If your Apple Account is grayed out in Settings, or you can't sign out - Apple Support


Tap your Settings app > Screen Time > Content & Privacy Restrictions > scroll to Accounts > tap Allow Changes and turn on.

If the issue persists, also try going to Settings > Screen Time and turning off Share Across Devices


- If the device is managed (check: Settings > General > VPN (or Profiles & Device Management), contact the technology department of the organization that is doing the managing.


Jan 21, 2026 10:50 AM in response to jashetland

jashetland wrote:

I cannot update my the "payments & shipping" tab in my account, "Edit" is greyed out. I checked my account settings and my mailing address and other contact information is up to date. How do I fix this?
https://discussions.apple.com/content/attachment/93446f55-467c-47c2-9797-bbc2b28dbd84

Do you have any current subscription(s), if you do go to said subscriptions and update the payment method there once done, you can go back and update it in your account.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

No Access to update "Payment & Shipping"

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