SOS Fall alert didn't notify emergency contacts or EMS after a hard fall
SOS alert alarm sounded but was not delivered to emergency contact or EMS after hard fall.
My elderly sister had a hard fall on the ice at night in 18 degree weather. I am her emergency contact.
Her watch (series 7 cellular version 26.2) recognized her fall, sounded an alarm and announced that emergency contact and EMS had been notified.
Fortunately she was able to slowly get herself up and recover her phone (iphone 16 pro version 26.2) from the snow. The phone did not work.
Once she got inside and the phone warmed up it began working again. She saw a notice on her phone that notifications of her fall had been sent. She called her local police who said they never received the alert.
Then she saw on her existing imessage conversation with me a "sent" alert showing the location of her fall. BUT I never received the alert nor the follow-up alert message. (iphone air) Attached is a screenshot from HER phone showing the "sent" message which I never received.
This was a critical Apple fail which could have proved fatal had my sister not been able to get herself up and inside.
[Re-Titled by Moderator]
Original Title: SOS Fall alert fail