After updating my iPhone 12 to iOS 26.2, Face ID stopped working. I reset Face ID and now all Face ID settings are grayed out. I also reset the phone and it did not resolve the issue.” Has anyone else had the same problem and if so, have you found a fix?
iPhone 12, iOS 26
Upgrades and updates frequently contain firmware and software updates to bring older hardware up to date so new software (iOS) can work. It’s certainly possible that during the update process, something unforeseen happened and it affected your Face ID camera and associated hardware. Typically when a firmware update fails, it’s due to an undiagnosed hardware issue.
Every indication is a hardware failure. You can contact Apple Support and do remote diagnostics to confirm my suspicions or make an appointment for you at an Apple Store Genius Bar if more convenient for you. The links are below.
You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.
If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
I also have the same issue after the latest update and have never had a problem with Face ID in any other release. This is not a coincidence. I hope they will send a new update soon.
iPhone 15 Pro Max worked absolutely fine including Face ID. Updated iOS 26.2 and now Face ID doesn’t work. Tried everything mentioned in the above replies and still the same fault.
Face ID not working since 26.2 update
