No Calls or SMS after iOS16.7.13 earlier today

Yeah it is a bit curious seeing as Telstra is the biggest and oldest telco in Australia if I’m not mistaken.

Edit: I’m now seeing the iOS 16.7.14 update in Settings. I might wait a few days or so, just in case.

We only just pulled this iphone out of the drawer at the start of the year to give to my daughter who's just started year 7. It's a phone so she can contact us when she gets on the bus etc. So only just turned it back on late last week but have had all these issues getting it working. Then we found out about the Telstra issue and threads like these.

I've just finished installing iOS v16.7.14 - unfortunately it's not any better. Service Provider now shows 54.1.1.

The phone seems to be constantly hunting for the 4G network. The phone also drops from full 5 bars (I have excellent Telstra coverage where I am) to zero bars, and back again. Like it's constantly dropping on/off the network.

When I try to call my phone with it, it worked twice but only after a very long time to connect. But since then it doesn't appear to be working. I can't call the iPhone 8 (like it can't be found on the network), and when I try to call out from it, it seems to try for a very long time, then just time out with "Call Failed".

*EDIT*: And yes, have done the usual reboot the phone, airplane mode, reset network settings etc.

What are you referring to by “They were on different firmware versions from iOS 16.7.13”? Who’s they?

And I agree that the network issues from iOS 16.7.13 would be fixed in iOS 16.7.14. I haven’t installed it yet but I will soon. That user may have something else going on or they could be trolling I don’t know.

Yes, in Australia. I don't know how effective calling Telstra would be given that when I called them about 16.7.13 when it broke both iPhone X that friends have, Apple claimed to know nothing about it. Admittedly that was Apple Care, which is as far into the organisation that I managed to penetrate.

Looks as though my post was removed as I used the H-word (as in "Heaven and H-word").

Basically:

1. Telstra were no help in resolving the iOS 16.7.14 / service provider issue, and
2. Apple were no help in looking at phone settings.

Now at the mercy of Apple and the next iOS update... whenever that might be.

Good luck to anyone still with a phone problem.

Telstra couldn't even tell me whether they were still in conversation with Apple to resolve issues. I think that I read somewhere that iPhone8 Plus still has issues... but I could be wrong.

I have to retrieve my friends phone again and call ALDI Mobile. One hopes that there's a dialogue happening between some of the 3 players in this.

As for remote diagnostics no, but did discuss the settings and have performed multiple reboots and a reset of network settings, although I can't see how that would help. There was a suggestion that the phone may have a hardware issue that needed repair, but that would be one H-word of a co-incidence. Nowhere near an Apple outlet of any kind here, but I think that would be a long shot in any event.

Friend's SIM works in my iPhone 14 Pro, but my SIM does not get the iPhone X back on the air.

So, ALDI Mobile next, but the eeyore in me thinks that'll be a bust too.

More to come. :-)

I updated from iOS 16.7.12 to iOS 16.7.14 and it seems to be working fine, at least for me. The carrier settings got updated from 54.0.1 to 54.1.1 during or after the iOS update. The Modem Firmware got updated too.

I just updated from iOS 16.7.12 to 16.7.14 and it seems to be working fine for me. The carrier settings were on 54.0.1 before the iOS update and now it’s on 54.1.1 after the iOS update. The Modem Firmware was updated too I noticed.

I've performed a Google search and I can't find any reference to "Telstra 54.1.1". Current carrier version searches say "Telstra 54.1" is the latest. Is there a way to force a carrier update, even if it just re-installs 54.1?

Also, the phone doesn't complain when the SIM is removed. This seems odd.

I'm getting my friend to check Settings/General/About fairly regularly in case a further carrier update turns up. iOS 16.7.14 is already installed on the iPhone X, so I hope that it's just a matter of time, and waiting...

Slight update: My friend was happy for me to back up his phone, bring it back to factory defaults, and then restore the backup. The only issue preventing me was that, as there's a Mobile Data issue, the phone said that it could not be activated until that was resolved. If this error survives the initialising of the phone, then it would essentially be a brick. So, I haven't taken it back to bare bones.

Interestingly, I can't get iTunes to recognise any phone at present, so I used the "Apple Devices" app from Microsoft Store to back it up. It looks a lot like an older iTunes app, but I have no experience with it. Too many unknowns to go taking to the iPhone X with a baseball bat.

So again, we wait...

My mum’s 8 Plus is on “Optus 54.2.1” so perhaps different carriers use different version numbers for their carrier settings updates? However, her 8 Plus has an Intel modem while mine has a Qualcomm modem, which may also have something to do with it (according to user pfeerick).

Possibly but I have a Qualcomm 8 Plus and received Telstra 54.1.1 (automatically during or after installing iOS 16.7.14) whilst my mother’s Intel 8 Plus received OPTUS 54.2.1 (automatically too I think).

I don't know if this helps at all, but updated my friends iPhone X this morning to 16.7.14 (from 16.7.13) and all is well still. TeleChoice uses Telstra as the provider, and cellular is still working after the update, and it had automatically applied the carrier update itself.