No Calls or SMS after iOS16.7.13 earlier today

Yes I have exactly the same issue. One minute my phone working perfectly then bam no calls, no hotspot, no number, LTE only after the update. No matter what I do I can’t get it to work. Come on Apple fix this quickly.!

I too am experiencing this. I updated my iOS this morning to v16.7.13. Since then my iPhone 8 will not allow me to make or receive calls, send & receive text and access the internet using my SIM. Essentially anything to do with my SIM / carrier function, do not work. If I connect using WiFi, it will work, but still won't be able to make or receive calls.

I need this sorted ASAP.

I spoke with Apple today, and they advised that when my iPhone X was originally shipped it was configured for Vodafone. It’s now running on the Belong network through Telstra. I’m wondering whether this mismatch could be causing the issue, as the device may be getting confused about which carrier it should be using.

Hi darkmatta, it's now 9.51am Adelaide SA time on the 29th. Do you have any update?

I'm very frustrated like the rest of us here, I'm keen to click on your link but am too scared with all the scamming going on.

catsforlife73 wrote:

iPhone 16e cannot make or receive phone calls

Since this thread is specific to iOS 16.7.13 that affects devices using the Telstra network in Australia, you may want to create your own question with your device specifics so you can get assistance that will not be mixed in with something different here.

Same experience. This is a major issue, with emergency implications especially for people without home WIFI. I was brushed off by the Apple Store staff in Canberra yesterday afternoon, and had similar experience with Telstra. I have been forced to raise the matters with Minster Wells. It reminds me of the Optus outage. Apple and Telstra senior executives should be taking this more seriously!

All fixed, what a relief.

Clearly a "programmer error" & scary, I felt totally lost without my phone, but we are all human & mistakes happen.

The best part was Telstra Australia was "on to it" quickly & my interactions with Apple were superb. Kept me informed & were genuinely concerned. Great customer support.

I'll be holding onto my trusty clapped out iPhone 8 until all the app updates force me out.

> Whether you have Automatic Updates turned on or off, the update will not be installed on your device until it has been properly signed by Apple.

This does not help nor apply if the update was done in the first 24-36 hours after the update was released... it *was* signed then, and was installable. However, if there is an issue with iOS 16.7.13 that is not related to "No Calls or SMS", and the affected iPhone models (i.e. 8, 8 Pro, X), this might warrant it's own thread, as I think this one is effectively resolved now.

As a side note, I really appreciate the moderator removing the link from my post, and leaving it in all the others prior. Great consistency there!

pfeerick wrote:

> Whether you have Automatic Updates turned on or off, the update will not be installed on your device until it has been properly signed by Apple.

This does not help nor apply if the update was done in the first 24-36 hours after the update was released... it *was* signed then, and was installable.

As you saw in the post replied to, they had previously attempted to install the update and if failed due to the verification and that is because it was no longer being signed. Downloading a version supplied from a third party site and installing that ipsw with iTunes can certainly be problematic. Downgrading using a version from a site such as that can also result in complete data loss depending on if there is a backup available.

Users now will still see the iOS 16.7.13 as an available update, but it will not be installed even if you have Automatic Updates turned on.

Certainly if you have an issue with 16.7.13 that was installed earlier and the issue was not resolved by the Telstra Carrier Update for those users affected, creating a new post would be the appropriate route to take.

pfmodel wrote:

As a result of this apple software upgrade issue I am no longer seriously considering purchasing the new Apple knitted and tastelessly coloured iSock for $150.

In my view the upgrade issue saved you $150. I guess I am just not a fashionista. Anyway, thanks for the clarification.

Frosinone50 wrote:

unable to verify update

Correct, there is nothing you need to do at this point. The update is not available to be installed and still shows up in your Settings. I would expect a point update that would replace it shortly, or possibly Apple will start signing it again, but no other information has been provided.

So you’re just on iOS 16.7.10 [which I’m guessing came out quite a while back, as I’ve been on iOS 16.7.12 (and iOS 16.7.11 before that (if it existed)) for quite some time] not iOS 16.7.13 and you’re having network issues? Is it connected with Telstra (or one of their MVNOs) or?

My A1864 iPhone 8 Plus is a US model, not a SIM-Free model because I couldn’t find an MRT82LL/A for sale back in 2021 so I ended up buying a US model A1864 (Qualcomm modem) and a cheaper A1897 iPhone 8 Plus for my mother (Intel modem). She’s not with Telstra.

Yeah I’ve been looking in Settings > General > About for the Telstra 54.1 Carrier Update for some days now but nothing shows up. That’s a good point, maybe only people that have iOS 16.7.13 installed (un)successfully will see the Carrier Update. Who knows? By the time I found out that there was an iOS 16.7.13 (I went to Settings > General > Software Update some days ago and it came up) I downloaded it and clicked install but I was too late to install it (thankfully lol) since it would fail at verifying every time (apparently because Apple stopped signing it). So yeah I’m still on iOS 16.7.12 but with the old Telstra 54.0.1 Carrier Update. I don’t seem to have any network issues as far as I can tell. Should I just wait for iOS 16.7.14 or?

Just curious, you don’t have to tell me if you don’t want to but are your two iPhone 8 Plus devices identical models and are they both with Telstra? We also have two iPhone 8 Plus devices but they aren’t identical models. Like I mentioned earlier, mine is a (US model not a SIM-Free model unfortunately) A1864 (Qualcomm modem) and my mother’s is an A1897 (Intel modem). We’re both with different carriers too.

That may be correct but without an iOS update (and/or carrier update?) some users may have issues when establishing a connection to emergency services in Australia, that’s what iOS 16.7.13 is said to fix.

Edit: I just saw you edited your post with info about iOS 16.7.14 and carrier updates. Thanks for the update.