How do I reset a used iMac with Windows 11 to factory settings?

I bought a used iMac 27" (18.3) with win11 installed. I would like to erase everything and install macOS. The computer has a wireless win keyboard. I wanted to reset the computer to factory settings but I can't do it by pressing win+alt+R. I also tried with a wired keyboard but nothing. Does anyone know what I can do? I have no experience with Apple devices.


[Re-Titled by Moderator]

Original Title: iMac

Posted on Jan 29, 2026 11:01 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 29, 2026 11:03 AM

That's interesting since that machine isn't compatible with Windows 11 at all... No Mac is. They don't meet Microsofts requirements.


Here's how you use Internet recovery on an Intel based Mac: Use macOS Recovery on an Intel-based Mac - Apple Support


4 replies

Jan 30, 2026 4:36 AM in response to tomislav60

This is the dark side of purchasing Apple products from sources other than Apple refurbished, or macsales dot com. The fact that this iMac had Windows 11 installed on it should have been a clue to run away from that purchase. Someone wanted to get rid of this iMac because they could no longer reinstall macOS on it.


Apple's Disk Utility does not recognize the Windows NTFS filesystem that is now on that mid-2017 iMac. If the miscreant that installed Windows 11 on it natively, also formatted the entire internal drive as NTFS, then you won't be able to boot that Mac into Recovery, nor reformat the drive as APFS to allow the USB-stick installation of macOS Ventura (13.7.8) — the last version of macOS that can be installed on it, and now unsupported by Apple.

Jan 30, 2026 6:21 AM in response to tomislav60

It's probably too late now, but The All Too Common SAD Reality of Buying a Used iPad/iPhone applies to Macs as well as it does iOS devices.


Buying a used Mac is a task for very experienced Mac users. So is selling one for that matter. They must absolutely, positively be correctly prepared for sale. What to do before you sell, give away, trade in, or recycle your Mac describes the steps. They are not optional.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I reset a used iMac with Windows 11 to factory settings?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.