Hello,
I’m having a billing problem with my Apple ID. I’ve tried adding two different Visa cards, but Apple still shows a “Billing Problem” message.
I only have these two cards, and unfortunately I don’t have the option to add another payment method. Both cards are valid and work for other payments.
Could you please help me understand why this issue keeps occurring and how I can resolve it?
Thank you in advance for your assistance.
iPhone 17 Pro
Does it say that there is a Billing Problem with a previous purchase". That would mean you have an unpaid balance and you can look here for additional information. Adding a Gift Card to fund your Apple Account may be an option.
None of us have access to your account to determine the reason. Make sure the billing information on your Apple Account matches that of your card. It is not possible to add a card from a different region than what is used by your Apple Account/device. You can contact Apple directly here to see if they have any additional information:
Contact Apple Support - Apple Support
Does it say that there is a Billing Problem with a previous purchase". That would mean you have an unpaid balance and you can look here for additional information. Adding a Gift Card to fund your Apple Account may be an option.
None of us have access to your account to determine the reason. Make sure the billing information on your Apple Account matches that of your card. It is not possible to add a card from a different region than what is used by your Apple Account/device. You can contact Apple directly here to see if they have any additional information:
Contact Apple Support - Apple Support
Read this document about how to view your current payment types and add Apple Account payment methods on an Apple mobile device, a Mac, or a PC --> Add a payment method to your Apple Account - Apple Support
If an item appears in red then it is not working. Apple is likely querying your bank and not receiving a "yes" message or any message at all. In that case the best place to start is with your bank. It could even be the system is down somewhere. For Apple's end use this link to check the status of Apple’s various services and servers —>
Apple - Support - System Status
This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support Scroll down to “Connect with live support”. If your country is not in the list, go to the “Other countries” entry at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.
For chat, you can try using the Apple Support App —> https://apps.apple.com/app/apple-support/id1130498044
For chat help with a USA Apple Account —>
https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198
Apple ID billing problem with Visa cards
