Apple won't accept my gift card payment for X premium purchase

And in addition:

• Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase.
• For some recurring charges, like AppleCare+, you can't start your subscription with Apple Account balance. But as long as you keep another valid payment method on file and your Apple Account balance would cover an entire charge, your recurring charge will be pulled from your Apple Account balance.

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

If you see a message that there is a problem with a previous purchase, then follow the steps here and review your purchase history. Any amount in red are still owed and will need to be paid first.

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support

Then please contract Apple Support. No one here works for Apple. Where users, just like you.

Contact Apple Gift Card Support

Subscriptions and Billing - Official Apple Support

Good luck.

What is the message you are receiving?

If it is to update your billing information, you are likely going to need to have a credit card on file in order to make a purchases. I assume you are referring to using your Apple Account balance for the purchase after you redeemed the Gift Card. Nothing is charged to the card if there is a balance in your Apple Account to cover the purchase. If you would like to speak to Apple directly, you can do that here:

Contact Apple Support - Apple Support

There are limitations to what an Apple Account balance can be used towards.

“Apple Gift Card and Apple Account balance can't be used for some purchases

• You can't use your Apple Account balance to send gifts or gift cards.
• For some recurring charges, like AppleCare+, you can't start your subscription with Apple Account balance. But as long as you keep another valid payment method on file and your Apple Account balance would cover an entire charge, your recurring charge will be pulled from your Apple Account balance.*
• Some subscriptions might not be charged to your Apple Account balance.
• If you use Family Sharing, your family members can't spend your Apple Account balance. Funds that you add to your Apple Account balance are available only to you. Learn more about how purchases bill to your Apple Account balance.“

I suspect the subscription you’re attempting to sign up with, may not accept Apple Account balance for payments. This would be an X limitation, not Apple’s.

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

I can’t tell if the gift card has been redeemed, or the purchase has failed.

If the Gift Card has failed to redeem:

• If you can't redeem your Apple Gift Card, App Store Card, or App Store & iTunes Gift Card - Apple Support

If the purchase failed:

• If your payment method is declined in the App Store or iTunes Store - Apple Support

MrSon261 wrote:

Thanks for your response, I added my card but apple refuse to use my Apple Account Balance for the purchase, still wanting to use my card and that doesn't have enough balance, please is there any solution?

Have you confirmed the details here:

If your payment method is declined in the App Store or iTunes Store - Apple Support

If Apple believes you already owe them money for instance, you’ll need to get that sorted first.

You’re welcome! Why don’t you get back with us one way or another in a day or two. If you worked great and if not, we can put on our thinking caps and try a different approach.