my MacBook has 3 app updates in the App Store. cannot update them because they were purchased with a different apple account. Does this mean someone else has owned this computer. I thought I purchased new in jan 2026, and I have not used any other apple account. any insights, thoughts, or suggestions?
MacBook Pro 14″, macOS 26.2
Those are pre-installed apps but are not automatically linked to your account. They should offer a "accept into account" option in the Update screen.
If that is not an option then simply dragging them to the trash from the Applications folder in Finder, emptying the trash and redownloading them from the App Store should resolve the issue.
Those are pre-installed apps but are not automatically linked to your account. They should offer a "accept into account" option in the Update screen.
If that is not an option then simply dragging them to the trash from the Applications folder in Finder, emptying the trash and redownloading them from the App Store should resolve the issue.
Do you see the Apple Account user's name when you attempt to update these apps? Do you recognize that person?
Could a friend or relative have used your Mac to download these apps?
No one here can say if the Mac was owned by someone else. Only Apple might be able to confirm that. Where did you you buy the Mac? Can you check with the seller?
Bottom line on the apps, only the account that installed them can update them. If you want the apps and wish the updated versions, you will need to delete them and redownload them with your Apple Account. If they are paid apps, you will need to buy them.
If you want to know what Apple can tell you about the Mac, speak to Apple Support.
World-wide Apple Support -
Contact Apple Support - Apple Support
Support by phone, email or chat -
Apple Support by Twitter -
https://twitter.com/AppleSupport
M1 Mac mini, macOS 26.2; Watch, Series 10 GPS-only, watchOS 26.2; iPhone 16, iOS 26.2.1; TV 4th Gen, tvOS 26.2 HomePods, audioOS 26.2
If you're referring to Final Cut Pro and similar applications, click here and accept them into an Apple Account. Otherwise, delete and redownload them.
Additional software preloaded on a customized order won't have an Apple Account stored inside it and can't be updated until accepted into one.
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Those are preloaded but free applications. Accept them into your Apple Account or delete and redownload them.
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Where did you buy it from? If not directly from Apple, was it advertised as new? Did you go through the setup process or was it already at the desktop when you first turned it on?
Are these Apple apps? or third party apps?
Did you setup the Mac from a backup of another Mac?
Provide some details and someone may be able to advise.
bought thru pc Richard and sons, retail store. the apps involved are "keynote" , "numbers" , and "pages". when I opened App Store it said "apps ready for update", all were updated except these 3 which are identified as part of the "iWork" office suite.
the 3 apps in question are "keynote", "numbers", and "pages". which are part of "iWork office suite". purchased MacBook online thru PC Richard and son. Doesn't show what the other apple acc name is. Only I have access to this computer. thanks for your suggestions
that you all for your replies. been helpful
not able to update apps
