I can't sign into Apple Music or iTunes. Every time I try, I get 'Verification Failed This action can be completed at this time'. I have uninstalled and reinstalled, restarted my laptop, changed my password and still the same result. I am running Windows 11, all up to date.
A "Verification Failed" message is used in various contexts which could be either a communication issue, or a problem with your account or a payment method.
Use the document Add a payment method to your Apple Account - Apple Support to review your payment methods such as credit or debit cards. Problem methods will usually have a notice in red lettering below them. The article If your payment method is declined in the App Store or iTunes Store - Apple Support has some information about declined payment methods as well as a link at the end for contacting Apple about payment issues.
If you can't connect or sign in to iCloud, read this support article --> If you can't connect or sign in to iCloud - Apple Support
If using cellular data, try using WiFi instead —> Connect to Wi-Fi on your iPhone or iPad - Apple Support
"Verification Failed This Apple ID is not active" --> According to Apple Community Specialist Brittany1416 in thread https://discussions.apple.com/thread/254485028?answerId=258390811022#258390811022 , please contact Apple Support for help with an "inactive" Apple ID.
"Verification Failed An unknown error occurred. --> In this case https://discussions.apple.com/thread/256214554 the account had been permanently disabled. Again, contact Apple to verify if this is the case.
You can reach Apple Support using this link --> Contact - Official Apple Support
or by telephone at one of the numbers in this support article --> Contact Apple Support - Apple Support
"If you can't connect to the App Store, iTunes Store, or other Apple services" click here --> If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."
If you see a message saying to try again later or there is an unknown error, see if it's a system issue: Apple - Support - System Status
Verification Failed "problem connecting to the server" March 2018 - https://discussions.apple.com/thread/8321958 - Needed to connect over wi-fi and not through cellular.
And the opposite:
"Verification Failed, An unknown error occurred" March 2018 - https://discussions.apple.com/message/33184357#message33184357 - "tried again with Wifi off and it worked"
Sometimes using a VPN use can cause problems. If you are using one, uninstall it completely, don’t just turn it off.
If those don't resolve the problem, I suggest you contact Apple:
Contact Apple. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232
A "Verification Failed" message is used in various contexts which could be either a communication issue, or a problem with your account or a payment method.
Use the document Add a payment method to your Apple Account - Apple Support to review your payment methods such as credit or debit cards. Problem methods will usually have a notice in red lettering below them. The article If your payment method is declined in the App Store or iTunes Store - Apple Support has some information about declined payment methods as well as a link at the end for contacting Apple about payment issues.
If you can't connect or sign in to iCloud, read this support article --> If you can't connect or sign in to iCloud - Apple Support
If using cellular data, try using WiFi instead —> Connect to Wi-Fi on your iPhone or iPad - Apple Support
"Verification Failed This Apple ID is not active" --> According to Apple Community Specialist Brittany1416 in thread https://discussions.apple.com/thread/254485028?answerId=258390811022#258390811022 , please contact Apple Support for help with an "inactive" Apple ID.
"Verification Failed An unknown error occurred. --> In this case https://discussions.apple.com/thread/256214554 the account had been permanently disabled. Again, contact Apple to verify if this is the case.
You can reach Apple Support using this link --> Contact - Official Apple Support
or by telephone at one of the numbers in this support article --> Contact Apple Support - Apple Support
"If you can't connect to the App Store, iTunes Store, or other Apple services" click here --> If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."
If you see a message saying to try again later or there is an unknown error, see if it's a system issue: Apple - Support - System Status
Verification Failed "problem connecting to the server" March 2018 - https://discussions.apple.com/thread/8321958 - Needed to connect over wi-fi and not through cellular.
And the opposite:
"Verification Failed, An unknown error occurred" March 2018 - https://discussions.apple.com/message/33184357#message33184357 - "tried again with Wifi off and it worked"
Sometimes using a VPN use can cause problems. If you are using one, uninstall it completely, don’t just turn it off.
If those don't resolve the problem, I suggest you contact Apple:
Contact Apple. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232
Hey ABethJ, i'm having this same issue myself, I'm also running windows 11 with everything up to date. i tried signing in to my apple music app and itunes on my windows laptop and i too got the "Verification Failed" pop-up. i tried uninstalling and reinstalling the app, opening the app through the Microsoft store... only to still get the same pop-up. i'm hoping that whatever is going on gets fixed asap (hoping that this is some sort of glitch, but im not a tech pro).
Verification failed message
