Beats flex earphones are dead

my beats flex earbuds have failed. I purchased them through Amazon back in November 2025.What are my options to get them replaced by Apple?

iPhone 12 Pro Max

Posted on Feb 11, 2026 7:47 AM

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Posted on Feb 11, 2026 7:57 AM

yeah unless they were somehow purchased 2. hand then apple should honor the warranty even if sold by amazon

I am looking for warranty information on … - Apple Community


Legal - Hardware Warranties - Apple


otherwise if it was me then I would reach out to their official support channels


Get Support (apple.com)

And or

Contact - Official Apple Support

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Contact - How to Contact Us - Apple

Or

Genius Bar Reservation and Apple Support Options - Apple


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Question marked as Top-ranking reply

Feb 11, 2026 7:57 AM in response to JohnTebo

yeah unless they were somehow purchased 2. hand then apple should honor the warranty even if sold by amazon

I am looking for warranty information on … - Apple Community


Legal - Hardware Warranties - Apple


otherwise if it was me then I would reach out to their official support channels


Get Support (apple.com)

And or

Contact - Official Apple Support

And or

Contact - How to Contact Us - Apple

Or

Genius Bar Reservation and Apple Support Options - Apple


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Beats flex earphones are dead

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