Faulty refurbished device directly from Apple.

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Faulty refurbished device directly from Apple.

I bought a refurbished iPhone 16 directly from Apple, but the device says that the battery is not genuine and it will not charge. I feel scammed. What do I need to do to make this right?

iPhone 16

Posted on Feb 17, 2026 7:22 PM

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Answer 1

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lobsterghost1

Community+ 2026

Level 10

190,829 points

Feb 17, 2026 7:25 PM in response to Ajingram9

Contact Apple directly. This is a user to user only forum. If you're in the US, you can call Apple at: 800-MY-APPLE. You can visit the Genius Bar at your Apple Store. You can use this to contact support --> https://support.apple.com/contact

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Answer 2

shoeluvr13

Level 6

18,685 points

Feb 17, 2026 8:54 PM in response to Ajingram9

Apple certified refurbished come with the same one year limited warranty for defects. The full message also says “or not functioning properly.” If you have allowed unauthorized access it likely just needs a battery replacement.

See https://support.apple.com/en-us/103269

To get further click Get Hardware Help at https://www.apple.com/retail/geniusbar/ or start by selecting a authorized repair location or Apple Store from https://locate.apple.com/findlocations

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Faulty refurbished device directly from Apple.

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