Apple account locked, cannot reset password for iPad

One of my Apple accounts is locked and unable to reset the password. How do I request for the account to unlock as I need to erase and reset an old iPad?

iPad Pro, iPadOS 18

Posted on Feb 21, 2026 6:07 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 21, 2026 7:09 AM

On a computer with the Passwords application, you can see your current Apple Account password ( https://discussions.apple.com/thread/256223413 ).


If you are signed into this forum using the same Apple Account then your browser may be configured to automatically enter your password. You should be able to view stored passwords in your browser's preferences/settings.


This Apple article has instructions for what to do if you have forgotten your Apple account password, or the system does not recognize the one you remember —> https://support.apple.com/HT201487 or go directly to this link —> http://iforgot.apple.com/


If you don't receive your verification or reset email, read this Apple Support article: https://support.apple.com/HT201455

"When you make certain updates to your Apple ID, we’ll send you an email to help you complete the update. For example, you might have reset your password, reset your security questions, or added a new email address to your account." Also check your junk mail.


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: https://support.apple.com/kb/HT204921 ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. This is a multi-step process. More detail in —> https://discussions.apple.com/thread/255401538?answerId=260044580022#260044580022 and https://discussions.apple.com/thread/255733423


This page has telephone numbers for contacting Apple for support and service ➞ https://support.apple.com/106932


If you are signed into this forum using the same Apple Account then your browser may be configured to automatically enter your password. You should be able to view stored passwords in your browser's preferences/settings.


If you don't care about the account anymore, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Read the requirements and steps for an Activation Lock support request at: https://al-support.apple.com/#/additional-support and links at the bottom right for the type of service requested. Apple says they “may” require "proof of purchase documentation” and that you need “proof of ownership documentation”, but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” User reports on this community indicate that typically Apple will absolutely require, and ONLY accept, an original receipt issued by Apple or an Apple Authorized Reseller. Presumably this is the only kind Apple can authenticate against fraud since Apple is not involved in third party sales. Apple recommends that you "Keep your receipt after you buy an Apple device" --> https://support.apple.com/HT202711 There is nothing that can be done to expedite an Activation Lock request.


Similar questions

1 reply
Question marked as Top-ranking reply

Feb 21, 2026 7:09 AM in response to minwei69

On a computer with the Passwords application, you can see your current Apple Account password ( https://discussions.apple.com/thread/256223413 ).


If you are signed into this forum using the same Apple Account then your browser may be configured to automatically enter your password. You should be able to view stored passwords in your browser's preferences/settings.


This Apple article has instructions for what to do if you have forgotten your Apple account password, or the system does not recognize the one you remember —> https://support.apple.com/HT201487 or go directly to this link —> http://iforgot.apple.com/


If you don't receive your verification or reset email, read this Apple Support article: https://support.apple.com/HT201455

"When you make certain updates to your Apple ID, we’ll send you an email to help you complete the update. For example, you might have reset your password, reset your security questions, or added a new email address to your account." Also check your junk mail.


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: https://support.apple.com/kb/HT204921 ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. This is a multi-step process. More detail in —> https://discussions.apple.com/thread/255401538?answerId=260044580022#260044580022 and https://discussions.apple.com/thread/255733423


This page has telephone numbers for contacting Apple for support and service ➞ https://support.apple.com/106932


If you are signed into this forum using the same Apple Account then your browser may be configured to automatically enter your password. You should be able to view stored passwords in your browser's preferences/settings.


If you don't care about the account anymore, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Read the requirements and steps for an Activation Lock support request at: https://al-support.apple.com/#/additional-support and links at the bottom right for the type of service requested. Apple says they “may” require "proof of purchase documentation” and that you need “proof of ownership documentation”, but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” User reports on this community indicate that typically Apple will absolutely require, and ONLY accept, an original receipt issued by Apple or an Apple Authorized Reseller. Presumably this is the only kind Apple can authenticate against fraud since Apple is not involved in third party sales. Apple recommends that you "Keep your receipt after you buy an Apple device" --> https://support.apple.com/HT202711 There is nothing that can be done to expedite an Activation Lock request.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple account locked, cannot reset password for iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.