MP3 files play in QuickTime but not in Apple Music

My MP3 files play fine with QuickTime but not with Apple Music although they were imported from my previous iTunes library. Anyone know how to fix? To be more precise: the file opens and the song is played, but the sound is faint/fuzzy with lots of static.

Posted on Feb 27, 2026 4:14 PM

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Question marked as Top-ranking reply

Posted on Mar 3, 2026 10:28 PM

Re: MP3 files play in QuickTime but not in Apple Music

they were imported from my previous iTunes library.

... the file opens and the song is played, but the sound is faint/fuzzy with lots of static


You may be playing the original file in QuickTime, and an imported copy in Apple Music.


Wondering whether the files were converted to a different format when you imported them into Apple Music. It may be worth experimenting with the format by importing one of the songs again, from the original file, taking care with the format choice. You can then test to hear whether or not there is a difference in the audio quality.


See Apple support's online article (link below) for all the know-how:

How to: Convert a song to a different file format with the Apple Music app

________

If needed: Music Support website: info. / support / contact options etc.

https://support.apple.com/music

1 reply
Question marked as Top-ranking reply

Mar 3, 2026 10:28 PM in response to annickfrommontreal

Re: MP3 files play in QuickTime but not in Apple Music

they were imported from my previous iTunes library.

... the file opens and the song is played, but the sound is faint/fuzzy with lots of static


You may be playing the original file in QuickTime, and an imported copy in Apple Music.


Wondering whether the files were converted to a different format when you imported them into Apple Music. It may be worth experimenting with the format by importing one of the songs again, from the original file, taking care with the format choice. You can then test to hear whether or not there is a difference in the audio quality.


See Apple support's online article (link below) for all the know-how:

How to: Convert a song to a different file format with the Apple Music app

________

If needed: Music Support website: info. / support / contact options etc.

https://support.apple.com/music

MP3 files play in QuickTime but not in Apple Music

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