Unable to verify age with iOS 26

If you are seeing this and you are running the 26.4 beta version of iOS then you should probably downgrade back to the regular version. We are not allowed to discuss issues arising from using beta software. To find out how to uninstall iOS beta software, read this support article —> https://support.apple.com/HT203282

If you are not using beta software, contact Apple about this. They have not provided us with any guidance.

This support article has various methods for contacting Apple for support and service ➔ https://support.apple.com/106932 Scroll down to “Connect with live support”. If your country is not in the list, go to the “Other countries” entry at the end of the list and click on the “options” link. Telephone numbers may only work when calling from the same country.

With an iPhone, iPad, or Vision, you can chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044

The latest iOS version for the public is 26.3.1 and does not contain the age verification check. However, beta 26.4 was released recently and contains the verification code. What you’ve found is a bug. It’s not uncommon in beta software.

Now it’s time to do what you agreed to when you joined the public beta program. Please report the bug using the Apple Feedback app. Thanks for your cooperation and beta testing.

Apple will occasionally require users to confirm the users age via direct contact when a change results in the new age being 18 or older. Sorry, no idea why. Only Apple Support can resolve.

 If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.

Contact Apple for support and service - Apple Support

xero356 wrote:

Hey! I had downgraded from the beta back to iOS 26.3.1 but for some reason its still featuring the age verification. Any idea whats going on?

No idea since it is not a feature of the current official version. Contact Apple using the information I provided earlier.

Try scanning the photo id page of your passport when it asks for the front and back of the card. So, it’s the same image twice

For help with your Apple ID and verifying your age, if you aren't able to correct the information using the steps in this article https://support.apple.com/HT209533 , you'll next want to contact Apple Support directly

You can reach Apple Support here: https://getsupport.apple.com/

You can also find the support phone number for your region at this link: https://support.apple.com/HT201232

From a post by a Community Specialist at: https://discussions.apple.com/thread/255053260?answerId=259403176022#259403176022

What iOS version is your device using?

That's what I was thinking, which means the OP is likely running a beta version of iOS.

KiltedTim wrote:

Please clarify exactly what you're doing and what's wrong?

Maybe something to do with https://techcrunch.com/2026/02/24/apple-rolls-out-age-verification-tools-worldwide-to-comply-with-growing-web-of-child-safety-laws/

I’ve just updated the latest iOS26 software. Seems the verify age is there. I tried verifying this with a debit card because I no longer have a credit card, didn’t work. So I’ve done it with my UK driving licence which appears to have worked. What’s the thinking around this? I’ve heard it may have been a bug but unsure now.

Please clarify exactly what you're doing and what's wrong?

What version of iOS are you running?

Seems this feature is not working. Fails Face ID attempts.

I finally verified my age. Still a bit slow though

All feedback done with logs attached