iPad restoration fails: "Server could not be contacted

my iPad had “unavailable” message and I followed the steps to restore using a MacBook. Iniatially there was a message that “your MacBook is downloading the software for this iPads and will restore your iPad wheh the download is complete.”

hisvever after about 5 mins a message

“ The iPad software server could not be contacted. The selected device could not be found “


Any Advice on what I should do is appreciate,

thank you


Posted on Mar 1, 2026 2:34 PM

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Posted on Mar 1, 2026 3:01 PM

Perhaps a long shot:


Do you have a 3rd party VPN installed on your Mac, even if you are not using it? If so, turn it off, and if that doesn’t fix it delete the VPN profile, then restart your Mac. Don't just turn it off; delete the profile. Updates sometimes "break" VPN, and it needs to be removed. If that fixes it, you can try reinstalling VPN, but probably shouldn't.

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Question marked as Top-ranking reply

Mar 1, 2026 3:01 PM in response to MickKerry

Perhaps a long shot:


Do you have a 3rd party VPN installed on your Mac, even if you are not using it? If so, turn it off, and if that doesn’t fix it delete the VPN profile, then restart your Mac. Don't just turn it off; delete the profile. Updates sometimes "break" VPN, and it needs to be removed. If that fixes it, you can try reinstalling VPN, but probably shouldn't.

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iPad restoration fails: "Server could not be contacted

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