Apple one, no me funcionan todos los servicios correctamente

Hola, contraté apple one y los servicios de Apple Music y iCloud no están funcionando. ¿Cómo puedo solucionarlo?

iPad Pro, iPadOS 26

Posted on Mar 3, 2026 2:18 PM

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PROBLEMAS CON APPLE ONE FAMILIAR Me he suscrito apple one familiar sin embargo no puedo usar APPLE MUSIC con mi cuenta. Me sale que tengo que suscribirme a un plan de pago. Ingreso a los beneficios que tiene el plan one y sale que apple music si esta incluido. Ni yo como organizador lo puedo usar ni tampoco mis familiares. [Edited by Moderator]
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Issue with Apple Music Subscription under Apple One Family Plan Dear Apple Support Team, I hope this email finds you well. I am writing to bring to your attention an issue I have been experiencing with the Apple One Family subscription that my husband, Mr. Kevlich, purchased recently. We opted for the Apple One Family plan, which includes multiple services such as Apple Music, Apple TV+, Apple Arcade, and iCloud storage. While all the services have been successfully activated under our family subscription, I have encountered a problem specifically with Apple Music. Despite being a part of the Apple One Family plan, I am unable to access Apple Music using my personal account *** It appears that the Apple Music service has not been activated for my account, whereas all the other services are functioning correctly. To provide you with the necessary details, **** We have confirmed that our family sharing settings are correctly configured, and all other family members are able to access Apple Music without any issues. However, I am the only one experiencing this problem. I have attempted troubleshooting steps such as signing out and back into my account, restarting my device, and even reinstalling the Apple Music app, but none of these actions have resolved the issue. It seems that there may be an account-specific or activation-related problem preventing me from accessing Apple Music. I kindly request your assistance in resolving this matter promptly. Apple Music is a service that I frequently use, and it is essential for me to have uninterrupted access to my favorite music and playlists. I would appreciate any guidance or steps you can provide to rectify this situation and ensure that I can enjoy Apple Music as part of our Apple One Family plan. Please let me know if you require any further information or if there are specific troubleshooting steps I should follow. I am more than willing to cooperate and provide any necessary details to help resolve this issue. Thank you for your attention to this matter, and I look forward to your prompt response. Best regards, Zoya K. [Personal Information Edited by Moderator]
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Apple One I have Apple One, part of the subscription information says you can listen on the go. Not sure how I'm able to do that, every time I try to use it I get a message saying I need to either take my iPhone off of Airplane Mode or connect to wifi. However, my iPhone is not on Airplane mode, it's connected to my cellular service providers network. So unless I'm at home on my WiFi, It's useless. I subscribed because I have subscriptions to Apple TV+ and 200 GB of iCloud Storage. I've had the subscription for a month and haven't been able to listen to any music other than Music that I already had on my iPhone, the 2 GB of iCloud Storage included is ridiculous compared to the 200 GB subscription I already have, and I don't use the Apple Arcade. I already have a subscription to Amazon Music Premium, the Apple Music user interface is considerably cumbersome compared to the Amazon Music user interface. I've been using Apple products for over 20 years, I have 4 MacBook Pro's, 3 iPhones, and an iPad, and bought 2 MacBook Pro's for family members. I enjoy the stability and security offered by Apple products but even that seems to be dwindling bit by bit. I've seen numerous issues in the forum regarding various Apple products and services, that concern me. Needles to say, I'm canceling my subscription to Apple One because I really can't see the value in it, the way it's currently packaged and priced. This sounds more like a complaint than a question, but where else can Apple "users" provide feedback? ... One more thing that's "broke" is the choices given for devices and topics when attempting to submit my "question". Their actually regarding my; device: iPhone XS 512 GB, and topic: Apple One.
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1 reply

Mar 3, 2026 2:37 PM in response to Bascu88

Estabas suscrito a los servicios antes de adquirir Apple One?

Si, si, los cancelaste manualmente antes de suscribirte a Apple One?

Si lo hiciste, tendrás que esperar hasta que termine el periodo de prueba para acceder a los servicios cancelados.

Tambien, en relación iCloud, si tu subscripción a iCloud tenia mas almacenaje que el que ofrece Apple One, no se cancelara automáticamente el iCloud personal y solo se sumara el almacenaje de Apple One.

click aquí ➜ Qué sucede con el almacenamiento de iCloud cuando te registras para obtener Apple One - Soporte de Apple

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Apple one, no me funcionan todos los servicios correctamente

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