old password/email required to sign out of 'find my'

Hey, I am trying to reset my old macbook air (2020) so i can give it to my mum.

In the process i have successfully entered my apple ID password. It then asked for a password to log out of "find my" - however this is a really old email address, probably the one i used when i first set up my apple account years ago. I have since migrated to my new email address (which is what i usually use to log into apple). But, it wants my password for this old email address. it wont accept the current email address I have and use. and I do not rember the old password.

i have tried to recover this password but apple declined, due to not being able to provide enough info about that account.

I'm not sure what to do at this stage. Any help is appreciated. Thanks.

MacBook Air 15″, macOS 15.6

Posted on Mar 6, 2026 6:26 PM

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Question marked as Top-ranking reply

Posted on Mar 6, 2026 7:14 PM

Refer to https://support.apple.com/108934 There are only two ways to remove a lock, and from what you describe, the first method won't work for you.


#1 If you have the necessary information, you or the signed in owner can do this yourself by simply signing in with the owner account and password information and doing as instructed in the above article. If you use this method and this is a new device to you, follow unlocking by doing as outlined in https://support.apple.com/109511 or http://support.apple.com/HT201065 . If you do not have the required information then you can try method 2 —>


#2 Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Read the requirements and steps for an Activation Lock support request at: https://al-support.apple.com/#/additional-support and links at the bottom right for the type of service requested. Apple says they “may” require "proof of purchase documentation” and that you need “proof of ownership documentation”, but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” User reports on this community indicate that typically Apple will absolutely require, and ONLY accept, an original receipt issued by Apple or an Apple Authorized Reseller. Presumably this is the only kind Apple can authenticate against fraud since Apple is not involved in third party sales. Apple recommends that you "Keep your receipt after you buy an Apple device" --> https://support.apple.com/HT202711


If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.

If you cannot get the device unlocked then read this section from the very bottom of https://www.apple.com/shop/trade-in :

"Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on https://www.apple.com/ for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."

And read these for future purchases:

https://discussions.apple.com/docs/DOC-250001038

https://support.apple.com/104999


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1 reply
Question marked as Top-ranking reply

Mar 6, 2026 7:14 PM in response to magesea

Refer to https://support.apple.com/108934 There are only two ways to remove a lock, and from what you describe, the first method won't work for you.


#1 If you have the necessary information, you or the signed in owner can do this yourself by simply signing in with the owner account and password information and doing as instructed in the above article. If you use this method and this is a new device to you, follow unlocking by doing as outlined in https://support.apple.com/109511 or http://support.apple.com/HT201065 . If you do not have the required information then you can try method 2 —>


#2 Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Read the requirements and steps for an Activation Lock support request at: https://al-support.apple.com/#/additional-support and links at the bottom right for the type of service requested. Apple says they “may” require "proof of purchase documentation” and that you need “proof of ownership documentation”, but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” User reports on this community indicate that typically Apple will absolutely require, and ONLY accept, an original receipt issued by Apple or an Apple Authorized Reseller. Presumably this is the only kind Apple can authenticate against fraud since Apple is not involved in third party sales. Apple recommends that you "Keep your receipt after you buy an Apple device" --> https://support.apple.com/HT202711


If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.

If you cannot get the device unlocked then read this section from the very bottom of https://www.apple.com/shop/trade-in :

"Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on https://www.apple.com/ for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."

And read these for future purchases:

https://discussions.apple.com/docs/DOC-250001038

https://support.apple.com/104999


old password/email required to sign out of 'find my'

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