The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I am trying to reset my MacBook Pro running macOS Tahoe. All the steps are fine until I get to Find My... I am asked to provide a password for the old AppleID email address that I used to use. I have not used that email address for more than two years. I am unable to go beyond this step.
For some reason I cannot find the post?? I do remember the steps, however.
Before commencing with the reset:
That seemed to work. I was then able to reset my MacBook and get past the request for my old AppleID email address.
Hope it helps.
For some reason I cannot find the post?? I do remember the steps, however.
Before commencing with the reset:
That seemed to work. I was then able to reset my MacBook and get past the request for my old AppleID email address.
Hope it helps.
jacquesfrompretoria wrote:
I am trying to reset my MacBook Pro running macOS Tahoe. All the steps are fine until I get to Find My... I am asked to provide a password for the old AppleID email address that I used to use. I have not used that email address for more than two years. I am unable to go beyond this step.
I would Call Customer Support (800) MY–APPLE (800–692–7753)
Thank you. I managed to do some further research and found a post by Limneos (I think that was the name) who suggested some steps that one could perform before starting the process of resetting the Mac. Worked perfectly. Phew! Thanks once again.
jacquesfrompretoria wrote:
found a post by Limneos (I think that was the name) who suggested some steps that one could perform
Sure be great to see this post / reference that solve your problem....
We are all here to learn form each other going forward.
Good to know you found a solution. 👍🏽
Might you share a link to what you found here in the Community so others may be helped?
These threads stick around for many years.
Great! Thanks for sharing. 🙂👍🏽
MacBook Pro reset fails: Find My asks for old Apple ID
