I had multiple prepaid Visa cards on my Apple Wallet. I tried to add another one, but for some reason it kept saying "Card Not Added". I tried logging out of my Apple ID and back in, which removed all the cards that I alreayd had, and when I tried adding them back, they also now say "Card Not Added". What do I do?
iPhone 8, iOS 16
Tamztw:
Amplifying Katana-San’s reply …
… your card issuer is the ONLY entity who can assist you.
And card issuers frequently need some “polite but firm encouragement” to escalate you higher-level / more capable CSRs …
… as the “entry level” CSRs may often not even fully understand how ApplePay card provisioning works, much less how it can go astray …
… OR have the tools at their disposal on their screens to do anything about it.
I wonder if it’s a geographic block? Some banks only approve adding the card if you’re in the country of issue.
You stated you added the card to a friend’s device. Is your friend’s device and iPhone? Is your friend also in Canada?
tamztw wrote:
My prepaid gift card is from Tremendous, and I am in Canada
Hello~ Contact Tremendous …they should be able to assist you best.
~Katana-San~
Hi, please read this short thread that explains how cards are added to Apple Wallet and what another community member did to resolve the issue and had his card(s) to Apple Wallet for Apple Pay.
My cards do support Apple Pay. Not only does the issuer already say so, but I've used the type of card on Apple Pay many times before and it's been working. It's just now that it no longer working for some reason
I spent so much time on Chat with Tremendous about a Visa rebate card that would not load into Wallet. After all was said & done, their suggestion was to use the virtual card for online purchases only.
i contacted the company that offered the rebate & expressed my frustration with Tremendous and their lack of assistance.
if you have found a solution it would be great if you shared. Thanks.
I'm not sure about this because I've tried adding the same cards to each of my friends' phones and even my brother's phone, it works every time. It only stopped working on my phone after I seemingly added and removed too much cards from Apple Wallet at once, which probably triggered some security action or something. The issue has never been resolved and I've tried everything. Right now trying to wait 2 months without attempting it to see if it'll work afterward, but I already tried one month before so I don't think it'll work. I think the only option for using it on Apple Wallet is to get a new phone
What bank issued your prepaid Visa card? What country are you in?
Thank you for reaching out. 😉
Follow these steps If you can't add a card to Apple Wallet to use with Apple Pay.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian
My prepaid gift card is from Tremendous, and I am in Canada
It didn't work
The issue was not temporary-- it's still not working. However I did try contacting Tremendoues about it so maybe they'll be able to help
I don't see the thread
Thank you!
You’re welcome!
The “card” is virtual,; there is no physical card to look at. You only receive a picture with issuer name, number, exp date & security code.
Prepaid Visa cards not adding to Apple Wallet
