Has anyone paid with Apple pay and screen shot amount but when checking bank a higher amount has been debited? ( free postage) I paid for item £45 but £61 was debited fuming!!
iPhone 16 Pro, iOS 26
Fraud by the merchant. Apple has no legal authority to intercede in these matters. This includes investigating your claim, representing you to the merchant etc. It’s unfortunate that this happened. But the circumstances and remedies are beyond Apple’s abilities or jurisdiction.
Your agreement to use the payment method you chose also spells out your bank’s responsibilities and the card holder’s responsibilities.
The issue of the amount is a good distinction. Your claims could well be a systematic fraud scheme that your local police can investigate and present evidence before a judge for prosecution. Apple has no authority or means to do any of that.
Your bank also has a large fraud department that can investigate as well and present their findings to police for potential prosecution. In the future if you suspect fraud on any of your accounts bypass the regular customer support and request a transfer to the fraud department. This will avoid the frustration you’ve experienced. Send one email to the merchant and if no reply, contact the bank’s fraud department and wash your hands of the matter.
Avoiding a direct answer to a direct question is doing nothing to clarify what might have occurred.
Yes … the transaction was in Pounds.
But what is the “native” denomination of your payment method?
I did contact merchant. However my point is how can a company take more than authorised amount? This seems totally wrong. The amount was British £
It was a company for goods purchased online the amount was displayed clearly on the screen confirmed via biometric consent however they took more money than I authorised
Both ways the denomination was British pound.
Thank you.
Debited more than authorised via Apple Pay
