Why is my iPhone not available for synching?

Why is my iPhone not available for synching?


I'm on MacOS 26.6. and iO 26.6 right now but this didn't work before either. I haven't done this for a long time, so maybe things have changed?


Here is how I used to do it:


Open a a new window in Finder, scroll the left sidebar and spot my iPhone's name, click on it and the window's content would change into the iPhone sync screen with the various options available. I could do manual backups and trigger syncs from there.


Now I can't find my iPhone in the sidebar and therefore can't access the sync window.


Wired or wireless doesn't seem to matter.


However, what does work is, I can access my iPhone photo library on my MBP even via WiFi. So somehow there seems to be a connection but my iPhone still doesn't show up in the sidebar.


I haven't fiddled with any settings that much. So I do not know what causes this.


Any help appreciated.

iPhone 17

Posted on Jul 29, 2026 4:22 PM

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Question marked as Top-ranking reply

Posted on Jul 29, 2026 5:05 PM

If your iPhone is not showing up in the Finder Sidebar, then go to Finder menu > Settings > Sidebar tab, and check the box to show CDs, DVDs, and iOS devices.



More info: Customize the Finder sidebar on Mac - Apple Support


15 replies

Jul 31, 2026 11:02 PM in response to uemit

uemit wrote:
Thanks, good to know.
But is this it? Do I have to live with the knowledge that I can't sync my iPhone ever again?

Make a detour to safe-boot, and then boot normally and try another known-good USB cable in another USB port (make sure there is no lint there -- do other USB devices work via that port?).


...and don't use any 3rd party virus apps (Avast, AVG, Bitdefender, Intego, MacAfee, Norton, Sophos, Kaspersky, ESET NOD32, Trusteer, PC Matic etc) and 3rd party "cleaning", "optimizing", "speed-up" apps (CleanMyMac, Cleaner One, MacKeeper etc). They produce obscure errors like this and are not needed (MalwareBytes and AppCleaner are exceptions but should be used manually and cautiously).


An EtreCheck report would eliminate much guesswork, so paste the complete report here using "Additional text" option, so we can examine it for possible clues:


Using EtreCheck to Troubleshoot Potential… - Apple Community


Jul 29, 2026 4:37 PM in response to uemit

The fact that you can see your iPhone in the Photos app is a good sign.


macOS Sequoia 15.7.8 came with a separate update for Finder to improve the iPhone connection. I suspect that macOS Tahoe 26.6 has the same update. On my Mac, the Finder update prompt was hidden behind other windows. Try to minimize all windows to see if you can see this Finder update.


Otherwise, in Finder, click Finder > Settings, select the General tab, uncheck "CDs, DVDs, and iPods", reboot your Mac and check that setting back on.

Jul 30, 2026 9:05 AM in response to uemit



uemit wrote:
Maybe I'm slowly going crazy but I do not have 'Accessories' like you do (MacOS 26.6 and iOS 26.6 here)?
And when I search the System Settings through its built-in search only 1 entry shows up but double-clicking it leads to the generic Privacy & Security landing panel without anything selected or highlighted. It behaves like a dead link.


Do you ever say what exact Mac is this...(?)


Intel is different than M-series macs


You are not going to see the same Settings there on an Intel mac even running the current 26.6



In the side bar move your mouse to the right side to reveal the hidden caret and spin it open— if that is the extent of your issue..


Jul 30, 2026 6:27 AM in response to uemit

Connecting an iPhone is the same as it’s been for years.


Sync content between your Mac and iPhone, iPad, or iPod touch - Apple Support


Since you have a Mac laptop, you may need to allow the iPhone to connect. Check System Settings > Privacy & Security.



There is also an initial ‘trust’ prompt on the iPhone that you need to allow.


About the 'Trust This Computer' alert message on your iPhone, iPad, or iPod touch - Apple Support


Aug 1, 2026 12:22 PM in response to uemit

uemit wrote:
I’ve done the Etre report and nothing points towards a hardware issue.
It shows a few software issue but definitely nothing physically wrong with my MBP.
I’ve just tried safe-boot and even with MacOS 26.6 the same sluggish behaviour is happening. I’m going to force restart now.

Post back here with your Report, as per > How to use the Add Text Feature When Post… - Apple Community

Jul 30, 2026 1:14 AM in response to neuroanatomist

All 3 replies suggest to check the same, but this option was ticked before the update and is also ticked right now. I made sure to untick and tick it again to see if it makes a difference but it does not.


Has it generally changed at all where one goes to sync their iPhone or is the way I've described above still the correct way to manually sync or backup an iPhone? My thinking is some security setting on the iPhone rather than a setting on the MBP.


Edit: I've just tested one more thing. When I enable AirDrop, my phone is immediately recognised by my MBP. So somehow they "see" each other but the phone still refuses to show up in the sidebar.


Situation so far...

  • latest photos in library show up (wireless connection)
  • AirDrop works
  • Does not show up in sidebar (option to show in Finder is ticked)


Thank you.

Jul 31, 2026 10:32 PM in response to neuroanatomist

Maybe I'm slowly going crazy but I do not have 'Accessories' like you do (MacOS 26.6 and iOS 26.6 here)?


And when I search the System Settings through its built-in search only 1 entry shows up but double-clicking it leads to the generic Privacy & Security landing panel without anything selected or highlighted. It behaves like a dead link.


I have also done the reset as suggested in the supported article you've linked, but still no go.


Thank you.



[Edited by Moderator]

Aug 1, 2026 10:24 AM in response to Matti Haveri

Thanks for your reply. I'm doing the EtreCheck report as we speak.


The USB cable I'm using should be fine, because the moment I plug in the iPhone (17) it starts charging. Therefore it must be fine, or not? I plugged in other devices and they are also recognised on the port I'm using.


Now: I do NOT want to open this can of worms, but Safe-Boot doesn't work for me for quite some time now.


This is how it used to work for me: Start the MBP and hold the shift key. Then a red text reading "Safe Boot" would appear in the top right corner of the menu and I knew I'm on. I used to do this once in a while to do some cache cleaning and troubleshooting.


Today, this doesn't happen anymore. The red text appears, but my MBP does become so sluggish that you pretty much can't do a single thing in this mode. Beachballing even if you just move the cursor. Text entries delayed. Asking for me Apple account. None of this was like that before. Everything taking forever.


This is just some background information. I am not sure if this is even connected to my main problem.

Aug 1, 2026 12:06 PM in response to uemit

Sounds like you may have more significant problems.


For what it's worth, connecting a phone works normally on macOS 26.6 for me, as it always has. I rarely connect my phone with a cable, so when I do so the first thing that I see is the allow accessories prompt (this is an M4 Pro MacBook Pro).



After allowing it, it shows up in the Sidebar as expected (though I do need to apply the iOS update for 26.6).


Aug 1, 2026 12:17 PM in response to neuroanatomist

But that’s exactly how it used to be for me. Open a Finder window - boom, iPhone appears in the sidebar.


I’ve done the Etre report and nothing points towards a hardware issue.


It shows a few software issue but definitely nothing physically wrong with my MBP.


I’ve just tried safe-boot and even with MacOS 26.6 the same sluggish behaviour is happening. I’m going to force restart now.

Why is my iPhone not available for synching?

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