Cannot sign in to Apple Music and iTunes on Windows 11 due to server connection error

Same issues on 2 different Windows 10 computers as of 10/17/26. Never had a problem with iTunes before. First pop up said my iTunes account was locked. Then that it can't verify my account with Apple. Another pop up said the action cannot be completed at this time. Another said there's a problem with my server. It appears to be a problem caused by Apple and/or Microsoft, not from the users' end. This is what I did, none worked:

1) synced time and date on Windows.

2) logged into Apple website and changed password without a problem. I removed old/obsolete devices from my Apple account (deauthorized them). But iTunes still not letting me log in.

3) removed adi file.

4) went into cmd and typed %programdata%\Apple Computer\ and rebooted.

5) repaired/reset iTunes app thru Windows settings.

6) uninstalled iTunes and installed from Apple website not from MS play store.

7) someone suggested removing iCloud but I did that a long time ago because I don't use iCloud.

8) renamed the file iTunes Library.itl to .old when I got yet another error message saying my .itl music files couldn't be read because a newer version of iTunes was created.

9) gave up when I realized dozens of people are having the same issue at the same time. It seems to have started on Oct 15 from the postings.

Let's hope Apple and MS work together to fix what they caused.

I just called Apple Tech Support and asked, "Is Apple aware of the widespread problem with iTunes and Windows 10 and Windows 11 users that seems to have started on Friday?" I told her it's a widespread problem and had her pull Apple Community postings so she could see for herself how many of us have been affected. That's when she became aware of this problem.

She said Apple tech staff are notified en masse when there's a widespread issue but she hadn't heard anything about this particular issue. We ran through all the steps I took (more than 8) and she agreed I had tried every possible suggested fix. She agreed the problem is between Windows and Apple, not the users.

At this point all she can do is elevate the matter for further investigation. The unknown is who caused the problem, Windows or Apple? I have a feeling as time passes and more people complain, that it'll be fixed (fingers crossed).

This time I uninstalled iTunes. Deleted both apple folders from ProgramData folder. I also cleared out Apple and iTunes from 3 places in the Registry. At that point, I reinstalled iTunes and deleted the cache. Still cannot connect to the Apple Account server.

I am having the same issue and after deleting the adi file I was able to purchase a song, but trying to view any details on my account or anything that required to provide a pw gave me the same "There was an error connecting to the apple account server". This is getting widespread, and needs to be dealt with.

Tried the turning off and on the "Set time automatically" setting. Was able to log in once and access my Account. Closed the app and then got the error message again. Tried all the other options:

1) Deleting the ADI folder.

2) Clearing Cache.

3) Resetting and repairing app.

4) Pressing the enter key constantly.

5) etc

with no resolution to the issue, still unable to access Account!!!!

Like everyone else I had the same problem with Apple Music and Apple TV apps on two Windows 11 PCs on October 16, 2026 and also tried all the troubleshooting steps mentioned above by Mr. Leyva but nothing worked. I had a little bit of success by switching from an account with only Windows User properties to one with Windows Administrator abilities but it wasn't consistent and only worked temporarily on one machine.

I tried again a few times in the interim without changing anything and logins on my Windows User accounts started working again on October 18 on both of my PCs.

I can only presume that some problem was fixed in the background.

In itunes go to edit/preferences/advanced

after3 days of trying all what you all suggested finally got it with chaos 124 it worked just with edit preferences debices then reset history

I have been having this issue for a couple days. It has even said twice that my account is locked even though I never received an email from Apple saying it was locked. Reset my password twice and still the same issue with no server connection. Deleted and redownloaded Apple Music app with no change.

Me too.

I've cleared my cache.

Fiddled with internet proxy settings

Turned off my firewall for about 5 seconds. (back on now!)

Changed my password.

Entered about 8 two-step verification codes to phone and email

Re-named ADI folder to old ADI

Restarted the computer multiple times

Uninstalled and reinstalled i-tunes.

What is the matter with this software!!!

Same here. Trying to buy/download a song from iTunes got "There was an error connecting to the Apple Account server". Then tried later to buy/download a different song and it worked! Back to original song and error message again. Any thoughts (neither song has an E markers).

I have had the same problem over the last two days (and continuing). I could log in a few times yesterday after waiting about 12 hours (a suggestion I read somewhere) but it only worked twice and today I can't log in again. Having the same experience as others - can log in on Apple Music site. It seems to be associated with iTunes. Did uninstall and reinstall iTunes. The fact it works and then doesn't and then does tells me the problem is on Apple's side. Help!

The solution proposed above did work from me (to re-create the adi file). I tested logging in just before and just after implementing this solution. Failed before and I could log in after. It did ask me for the 2 factor code sent to my phone. Thanks for this solution.

The proposed removal (deletion) of the ADI folder did not work for me.

Considering the number of complaints here, in this thread, this issue is not rare (in contrary to the tech support person's statement).

I downloaded Apple Music when I received the iTunes error. I ran a command prompt to flush dns...I sucessfully opened iTunes...but it says my music is now in Apple Music...and I'm still getting the error when I try to open Apple Music. "Verification Failed there was an error connecting to the Apple Account Server". I tried connecting to my iPhones hotspot to see if that would make a difference, but it didn't.