Cannot sign in to Apple Music and iTunes on Windows 11 due to server connection error

Exact same issue. Started yesterday 10/17/26. I’m on a pc with Windows 11. Spent an hour this morning on the phone with a Windows Support Rep. They were not able to fix the issue. After several attempts I was told they were out of solutions but they want to call me back.

Having the exact same problem the past two days. I go to buy something in iTunes, I put in my password and I get a pop-up that says "There Was An Error Connecting To The Apple Account Server". I logged a out and now I can't even log back in!

I am having the same issue syncing files on the iCloud for Windows drive installed on Windows Explorer. Keep getting the error - "Verification Failed - There is an error connecting to the Apple Account server". I can get to the files through the Web App but not Windows Explorer, so I am stuck downloading and uploading. Any suggestions?

I've tried all the troubleshooting steps here, and others I found on the web, nothing worked. I finally got a new computer and spent the entire afternoon trying to get signed into iTunes, with no resolution. I'm so frustrated, I'm going to give it a rest for a few days and hopefully by then Apple will have figured something out.

Good luck everybody!

I've been having this problem since yesterday. Tried to buy a song, got an error. Went home, same problem, different computer. Logged out, couldn't log back in. Deleted adi folder, no luck. Cleared cache. Logged in. Still couldn't buy song. Must be a server issue.

I'm having the same issue on multiple PCs. Happens even if I connect to a totally different network. Turned off Firewall on 2 PCs. One PC I use Microsoft Defender, the other PC I have Norton. Fix is needed for this issue. Error is There was an error connecting to the Apple Account Server. I can log into Apple account on AppleTV and website from PC.

I tried the same solution to delete the ADI folder, no luck. Windows 11 PC fully patched, uninstalled and reinstalled iTunes, turned off Antivirus, ........ No change. Come on Apple time to fix the error.

for me was it also a few days problems with connection apple account-server .

contact with a Apple assistent ( 1 hour).we shared my screens and find no solution.

After the session i was suddenly able to connect to give my windows 11 PC rights to play the *.M4P files.

the next day is was it again unpossible . I deleted the file "ADI" and executed this page. After a few tryouts it was possible to acces granted BUT afterwards it was not possible anymore .I hope that my permission stays OK

Exactly the same problem with the apple server message. Have been using itunes for 17 years without a problem and now this has suddenly appeared. My user id also vabished from the window. None of the fixes have worked, yet I can load cds into the pc and the tracks still come up from the database.

CAN WE HAVE THIS FIXED APPLE PLEASE, OR YOU'RE GOING TO LOSE A LOT OF MONEY, AS I STILL PURCHASE TRACKS LIKE IN THE OLD WORLD.

I used to work in tech support for companies good and bad. I never worked anywhere that didn't treat it as a top priority when ***customers weren't able to spend money***. 2 days now I can't buy an album.

Also having this on Windows 11, deleting the adi folder did not work, and clearing cache did not work. This is clearly a wide-spread issue which makes me think there is no fix, and we need Apple to look into this. Will they hurry up and fix!

Unless you're running Music on a mac or iPhone, they don't really care. Apple Music on Windows is missing features and full of bugs. That's the long and short of it. I've tried everything described in this thread apart from uninstalling and re-installing Apple Music, with no luck - still can't sign in. If I have to uninstall Apple Music then I won't be re-installing it - I'll be evaluating the competition because a inaccessible subscription is no use to me.

Yesterday, 10/17, was the first time since last weekend that I hopped on Itunes to purchase some music. I was able to purchase 1 album successfully, but when I went to make subsequent purchases for single songs this same error message popped up. I tried many things suggested by Google and also spent over an hour on the phone with the Apple techs who also couldn't help me. I've tried the following:

• synced time and date on Windows 11.
• renamed adi file and removed adi file
• repaired/reset iTunes
• uninstalled iTunes and installed from Apple website not from MS play store.
• suggestion to remove iCloud - I don't have iCloud installed on my computer so that is not my issue.
• suggestion to repeatedly hit the enter key - didn't work for me.
• Third party antivirus and firewalls also don't apply to me

I'm likely missing some of the stuff I tried, but nothing worked.

Apple, please work with Microsoft to figure this out and don't phase out desktop iTunes if this is what's going on. A lot of us still use iTunes for purchasing music, burning cds, backing up phones and ipods, etc.

Please post your results. To say I'm waiting on bated breath is an understatement. This error is killing me and I've tried everything posted here with no success. I'm on Windows 10 so your test is of great interest to me. Thank you for your time and efforts.

Same problem here: Error connecting to the Apple Account server. I am using the latest Version of iTunes for Windows running on Windows 11 (up to date). So far I have tried all the solutions you all presented in this thread, but to no avail. I can no longer buy songs and so. I hope Apple is listening to this community ... Please fix it.