Level 1

4 points

Ping won't add photo

I've tried unsuccessfully several times to add a photo to my Ping profile page, but repeatedly get an error message that says "there was a problem with the photo you submitted". I've tried photos taken with iSight, photos from my computer, but I still get the same error. Is anyone else seeing this?

MacBook Core Duo 2GHz, Mac OS X (10.6.4), 2 GB SDRAM

Posted on Sep 1, 2010 10:25 PM

41 replies

Matk82

Level 1

4 points

Sep 2, 2010 12:17 AM in response to Skeskali

Same here...

HolgerBr

Level 1

0 points

Sep 2, 2010 12:31 AM in response to Skeskali

same problem here ... receive exactly the same error message. Tried several times with pics from my computer and also with a opic just taken with the isight camera ...

Sep 2, 2010 12:32 AM in response to Skeskali

Same here!

Sep 2, 2010 12:46 AM in response to Skeskali

In the UK Tried a number of pic formats but cannot get it to accept any of them.
Can you go back and add it later?
I'll keep trying

Sep 2, 2010 12:54 AM in response to Skeskali

Yet another 'Me too!!'

Glad I'm not alone!!! 😟

Sep 2, 2010 12:58 AM in response to Skeskali

Same problem in Germany

TTYTOM

Level 1

0 points

Sep 2, 2010 12:58 AM in response to Skeskali

Now my photo can edited to fit inside the square, but it can't be set.

Once I press set, it doesn't do anything :/

So I seem to be getting somewhere-ish

Seb88

Level 1

0 points

Sep 2, 2010 1:11 AM in response to Skeskali

Same problem here in the Netherlands

Sep 2, 2010 1:12 AM in response to TTYTOM

You are the first with a Windows PC in this Thread 🙂
So we now know that it's not a Mac specific problem...

elelamb

Level 1

5 points

Sep 2, 2010 1:15 AM in response to Skeskali

Almost seems pointless to say this, but... Yeh, I've tried a number of times to add various different photos to my new Ping account but they all receive an error message and tell me to try again. I'm sure it'll be fixed soon

Sep 2, 2010 1:18 AM in response to Skeskali

I'm also having the same problem. I've tried different size photos, etc. It gets stuck at that stage where I "set" the cropping.

Sep 2, 2010 3:03 AM in response to Skeskali

Just tried again by clicking the picture icon and not the 'add photo' button. Selected a photo as before and I now have a question mark where the picture should be and "Your picture is currently being processed" in my profile. looks promising

Sep 2, 2010 4:03 AM in response to Skeskali

I had the same problem. I just restarted iTunes (mac) and then it worked.
Now I have the message "your photo is currently being processed" but I think they want to check first the photo so you cannot upload any violent or pornographic images...

I hope that helps!

shh524

Level 1

24 points

Sep 2, 2010 4:17 AM in response to ScottDickson

I was able to get a picture loaded the first time. Ever since I tried to change the picture [I'm vain what can I say?] I am unable to get it processed successfully.

It now throws an error:
iTunes Ping is temporarily unable to process data. Please try again later.

At least the error message has changed.

joethai

Level 1

0 points

Sep 2, 2010 4:22 AM in response to Skeskali

Same here ! Tried last night and this morning.....error message comes up.....

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Ping won't add photo