Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Facetime activation

I have wifi, it works. I have downloaded apps and streamed a great quality flick on netflix. But everytime I try to activate my facetime on the newest itouch. It says "check your network connection and try again". Please help.

itouch, iOS 4

Posted on Sep 8, 2010 2:18 PM

Reply
92 replies

Sep 8, 2010 5:14 PM in response to crystalcore

Off of your comment I found this (applicable for iphone 4), it may work but I am unable to test right now.

"If the Wi-Fi network router that you are connected to uses a firewall or security software to restrict Internet access, contact the network administrator and reference this technical article. To use FaceTime on a restricted Wi-Fi network, port forwarding must be enabled for ports 443 (TCP), 3478–3497 (UDP), 16384–16386 (UDP), and 16393–16402 (UDP)." - Apple site

Sep 8, 2010 6:48 PM in response to c640180

Well, this is completely and totall ********. It appears as though FaceTime only deals well with an Apple ID that is an email address. When I was initially attempting to enter my original Apple ID it was just an name with no additional formatting/characters. I noticed that nothing at all would happen when I attempted to login, but if I stuck an "@abc.com" after the name it looked like it was at least trying to log in.

I went to the Apple site and changed my Apple ID (was able to keep my existing account/data, just a name change) to an email address...after that I was able to log in.

Hey, Apple clowns...this is kind of important and basic. You think you might want to thrown an insert in the box along with the iPod? Or would that ruin your finely calibrated industrial design?

Facetime activation

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.