You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

macbook pro core i7 high res anti-glare screen garbled graphics

My two month old macbook pro consistently (once every day or two) produces a garbled up screen after using it for a few hours. The only way to resolve this is to restart the computer. I've talked with apple support and have gone into the store for help and so far everyone is clueless and offer no real advice. I can't take a screenshot on the machine once this occurs, the picture just comes up blank, but I did take pictures with my cellphone.

screenshots: http://i.imgur.com/MsUyO.jpg http://i.imgur.com/nhUfi.jpg

Has anyone else had a similar issue and is this most likely a graphics hardware error?

macbook pro core i7, Mac OS X (10.6.4), high res matte screen

Posted on Sep 20, 2010 10:30 AM

Reply
351 replies

Feb 10, 2011 6:45 PM in response to takashid

well, depending on how many of us are seeing exactly the same thing, or variations on a theme, I have installed the latest Flash Player. Safari does seem a bit faster, though I don't why that would be when not viewing any flash content.
I did turn automatic graphics switching back ON to see what happens. Will report back. '
Note, I mostly see the issue when working in gmail.

Feb 12, 2011 2:44 PM in response to cjasonbr

I respect the advice, but that is just not a solution that we should have to adopt. Safari is a strong, excellent broswer for Mac. I know there is Firefox, Chrome, Opera, and other options, but Safari is the default Mac browser just as IE is default for Windows. If this is an issue with Safari (and everyone has there own thought on that), then we should be providing Apple (via feedback) with real information and feedback to help them fix the issue. I do understand that Apple may or may not be aware of what the issue is and exactly what is causing it (or if flash player is causing this issue). Turning of automatic graphics switching always solves the problem for me (in my case). Everyone has their favorite browser. Just stopping Safari usage because of the issue is kind of like saying stop driving your car in the rain because the tires spin on wet pavement. For me, at least, the issue goes away when I change GPU processors. Granted, I should not have to do this to make Safari not have this issue. But, for now it is an easy solution that yields a fix.
Again, I respect that the option does exist to change browsers. I am very use to Safari and like how it works, but as Apples users, we should be helping Apple in efforts to fix the issue..not just stop using it. If everyone stopped using it, then what would be the point of having it?
Sorry, this is not directed at you (honestly), I just don't believe not using Safari is the fix. I do agree, however, that if one's issues are severe, then using another browser IS a solution. There are a few situations around that Safari does't work as a good choice (for some schools like you say), and that would be an excellent solution in that case.
Again, cjasobr, I don't mean to for this to come accross as pointed at you. 🙂
If this is an Adobe issue, who knows if Apple will address it. But, like you say, if this problem doesn't happen with other browsers, Apple should fix it as not to lose Safari users.

NOTE: you would think the number of views and replies in this thread would at least draw Apple's gaze..

Message was edited by: powerbook1701

Feb 14, 2011 1:07 PM in response to powerbook1701

Figured i'd throw this in there. Since the new Flash came out i haven;t updated, but when i went to look into updating today it told me this:

"Your Google Chrome browser already includes Adobe® Flash® Player built-in. Google Chrome will automatically update when new versions of Flash Player are available.

To learn more about the enhanced support for Flash Player in Chrome, including information for developers, see this TechNote."

Chrome comes with Flash built in. Safari doesn't.......

Feb 15, 2011 5:18 AM in response to andyBall_uk

I dont know. I just need one browser and Chrome works fine. My point is only that Google is incorporating Flash into their browser and Safari doesnt even include it. I would tend to think that Firefox and other browsers not names Safari, also have Flash built in. But i'm not downloading 5 web browsers to check.

I actually agree with what most of Steve Jobs said about Flash. The only reason Flash is as big as it is is because all these browsers are supporting it. And would you respect Apple as much if they were at the mercy of Adobe software? WIthout support Flash is useless, and Apple chooses to not further empower Adobe.

Adobe *****, Flash *****, Steve Jobs is right and that's why Safari doest work right with Flash. There, i said it.

The more i post about this stuff the more i figure out, but dont forget i havent had a single problem with my computer in months 🙂 I love it.

Feb 15, 2011 8:13 AM in response to cjasonbr

Firefox does not come with Flash Player, you have to download and install it.
I am guessing Chrome "includes" it as a way to set it apart from other browsers.
Up until recently, Safari did come with Flash Player when you bought a new mac. Recently, it was said that Macs will not longer have flash player preinstalled. It's easy enough to download and install. I think one reason given was that you would always have the latest version of flash player if you have to download and install it after you buy your mac.

There seems to be 2 real tests to see if flash player is the issue:
1.) disable automatic graphics switching (if your Mac has that option). This could tell you if it is an issue with your lower performance graphics chip and Flash Player.
2.) Uninstall flash player.

In either case, both options could point to where the problem is or is not..

Feb 15, 2011 9:55 AM in response to cjasonbr

"Rather than use Flash, Apple has adopted HTML5, CSS and JavaScript – all open standards. Apple’s mobile devices all ship with high performance, low power implementations of these open standards. HTML5, the new web standard that has been adopted by Apple, Google and many others, lets web developers create advanced graphics, typography, animations and transitions without relying on third party browser plug-ins (like Flash). HTML5 is completely open and controlled by a standards committee, of which Apple is a member."

Feb 15, 2011 1:17 PM in response to slashizzy

The "pretty story" is an explanation from the president of Apple on where the company stands in regards to Adobe Flash. The president even systematically explains why they don't/won't support Flash.

They don't support it.

So why is it so incredible to believe that the programs don't work perfectly together? And why do people think Apple is obligated to support Adobe Flash when they're publicly saying they wont, and have no intention to.

macbook pro core i7 high res anti-glare screen garbled graphics

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.