Inadvertent $1500 in app purchase Tap Zoo - warning!

How much longer can this thread go on? It's a broken record at this point.

At first reading I thought you said it had broken a record and I was going to say there has been much longer threads.

This one seems to start back up every 60 days or so, go on for a week, then go dormant again. Will probably do this for at least a couple of years more or until Apple allows subscriptions in addition to inapp purchases. Then we can have a new thread about how the children accidentally subscribed to the app, yada, yada, yada.

baileyls wrote:

I didnt get notification emails until today and i cannot believe how much he was able to

Yes, you buy something, you get an email three or four days later. If anything goes wrong, you'll always be too late to avoid things from sliding off further than they already did. If you'd get a confirmation email immediately, the kind of problems described in this thread would barely exist, or at least the monetary damages would be much lower. In my opinion that's definitely an area that could be improved. If paypal with their giant user base and huge amount of transactions a day can send me an email immediately, why does it have to take Apple half a week?

My 9 year old daughter had made about 100 dollars in unauthorized charges on in app games on our ipad. I removed the credit card information from our i-tunes account only to find out that in the past four days she made an additional $200 dollars in purchases. She is beside herself because she didn't know that she was spending real money. I have worked on trying to figure out what to do about these charges for the past 2 hours and cannot seem to contact a real human being to talk to about this. Does anyone have information on how to directly contact apple or i-tunes?

My 9 year old spent approximately $1300 on lava lamp apps in less than four hours. I recognize that a significant part of the responsibility lies with me in ensuring the appropriate security was not in place. Nevertheless I feel that there is an omission by Apple in ensuring sufficient safeguards are put in place to prevent incidents of this nature. As a parent I have serious concerns regarding applications that target children containing features which cost a significant amount of money. This to me is clearly an application which is a scam targeting families with young children.

I would be interested to know if you obtain any response from Apple. We've written a letter asking what steps can be taken to rectify the charges to my account. Given that this was clearly an accident as no purchases of this nature have ever been made.

The appropriate contact is iTunes Support...
http://apple.com/support/itunes/



Unfortunately I could spend the rest of my life following this link-do you have a specifc link we could send a letter of concern to apple...

See if you can find the appropriate contact here...
http://apple.com/contact/

You can also submit feedback to Apple and suggest that they make in-app purchases more secure...
http://apple.com/feedback/

Hi

I contacted the app directly and they suggested i Try this link since the billing is all done through Apple, but you can request a refund from Apple. Here is a link to do so:

https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=131629&locale=en_US

Also, disable the function by settings, general, restrictions- scroll down to allowed content- slide to off for in app charges.

dominic3765 wrote:

Unfortunately I could spend the rest of my life following this link-do you have a specifc link we could send a letter of concern to apple...

Come on.... "Contact Support" is at the bottom of the list on the left.

Thanks for this link. Apple have agreed to reimburse the costs...

Still have a minor quibble how Apple's gadgets are brilliantly intuitive however trying to contact an actual person not so much...

Switch your billing to Paypal through iTunes and you will get a notice through Paypal every time a purchase is made,

Brill post just Love it,

possibly the longest thread in community history then the most sensible and the most simply effective post is made :).

Pleased o/p had his issue resolved, and Apples name for being a quality company is not tarnished

I'm off to set Apple up to PP

Tonefox clearly is not a parent. I consider myself a pretty savvy parent and I did not even know there was in-app purchasing without the requirement of a password. I keep tight control on my iPhone and have trained my child to ask before she downloads anything, even free games. This is a very deceptive practice, and further who on EARTH has the time to read an entire phone manual. Again, Tonefox, if you have time to read the entire manual you don't have kids.

Tonefoxhas three kids, whose age adds up to 120.

So in a sense, you ara right. There wasn't even such a thing as a personal computer when they were young. When they were, between the ages of 0 and 14, I only had enough time to read enough manuals to make a career training people how to use mainframes.

To claim parenthood makes it impossible to look things up in a small user guide is ridiculous.