I agree Tom,
I'm in this boat now. I have Bricked my iPhone trying to do the iOS update and now I am doing all I can to bring it back.
I have recboot and tinyunbrella installed on my work machine now in hopes of getting this phone back up and running. The only reason i haven't used them yet is because I was still in the process of copying my iphone backup files off my powerbook to move to a machine that worked.
iTunes Died while trying up update... it won't load anymore... and after restarting and reinstalling a few times, Now the Hard Drive hasa SMART Failure... so copying the files (4500+) with errors ever 20 files or so has been a nightmare.
So, in finding out that Apple will not help me if i use these programs, even though they are suggested here many times... i guess i can say i am glad i have not yet...
I am fortunate to live fairly close to an apple store... I would hate to be much further.
I'll be going to one Wednesday now... Hope they can help.
I would rather they Fix the phone... and get my files back... if not... a New phone wouldn't be so bad I guess.