Bobbotov wrote:
I never said I had a fix I only related how I personally "resolved" the problem and in both cases it
involved ATV only which would lead anyone to suspect ATV as the culprit.
This is exactly the leap in "logic" I was illustrating. You cannot point to the ATV as the culprit at all. You did not account for the many sub-systems in software that really have nothing what-so-ever to do with the ATV, save the ATV displays the result. And I point out - again - that you went through two 'fixes', yet still point to the ATV as the problem. All you did was replace software with an exact copy of the software that was already there, which proves nothing. For all you know and can prove, Netflix may have been working on your account at that exact moment, causing it to begin working.
Also, as we see in the posting above, it may have been issues with your internet bandwidth which you made no effort to account for at all. Can you please explain to me how bandwidth issues are Apple's fault or responsibility? I am sorry that you do not like hearing these things, but they are true none-the-less. You simply did not apply any logical test to determine what the actual problem was, but here you are : dead certain it was the ATV even without one shred of proof to back it up.
I am sorry you have to hear this, but your way just muddies the waters and does nothing to bring clarity to the situation or a permanent 'fix' to anyone.
I am not a technician for either Apple or Netflix and I doubt anyone else here is either so I do not
get paid to fix their problems.
That would be incorrect. I am a Apple technician of over 20 years experience as well as being ACTC, ACSP, and APP. But all that means nothing when people don't stop and read what is being posted.
I am just another customer that pays for both services and I expect performance as advertised. I
am not keen on troubleshooting these company's issues.
Which is precisely the point - you assign blame without one shred of proof that it is so. You tried some things at random without recording any observations as to the situation improving or worsening but leapt directly to the conclusion without any evidence to back it up.
Apple teaches us a method to start external and work to the internal. Each and every break/fix troubleshooting session starts outside the product (power cords, HDMI cords, et cetera) and systematically and methodically works down to the software, while diligently recording one change at a time to eliminate what the problem
isn't. Apple calls this +the half-split method+ as every time you make a change, it should be eliminating half of what isn't the problem. Whatever is left at the end of the troubleshooting MUST be the problem. Yes, it is time-consuming but it provably offers up a cause and a solution in one tidy little package.
At no point in the troubleshooting do we skip from symptom to declaration to conclusion.
I have a life. However, I know from twenty three years experience working in electronics
manufacturing the finger pointing game between third part vendors and what being in the middle
is all about. I will suspect anyone I see fit if it gets them off the dime and they start cooperating for
the benefit of their shared customers without making tech jockeys out of the average untrained
consumer.
But I fail to see how slinging baseless, incorrect accusations would get anyone 'off the dime'. You still have the same problem, which in all probability has nothing to do with Apple at all. No amount of 'forcing' Apple or Netflix 'off the dime' will change that fact one iota.
So go back to ATV and Netflix and tell them to take care of business if they want to retain their
customer base and keep them satisfied before coming here and lecturing another user.
Interesting. You want to reserve the right to 'tell' Apple to fix a problem probably not their fault, problem, or responsibility but do not want to be told you are responsible for a problem entirely, completely and solely of your own making.
In any case, all of your pontificating solves nothing except demonstrate the frustration of the
consumer in an ongoing issue that has nothing to do with them nor can they "fix."
Which, once again, is a statement completely devoid of proof. I have stated repeatedly :
* Netflix claimed responsibility for the problem.
* Netflix asked for patience while they isolated the problem, and issued fixes to the accounts affected.
* Without making a single change to my ATV what-so-ever, I now have a perfectly functioning unit.
That was the scientific method at work. During this one week time period, I abstained from making any changes so as to properly evaluate and measure if Netflix was, in fact, correct in their stated assumptions. It would have been incorrect to make changes in the interim willy-nilly, wake up one day to a working unit and proclaim in public it was all Apple's fault and they - in so many words - better **** well do something about it.
You simply did not have the proof to back up your declarations because you didn't put in the time doing proper troubleshooting to enable you to say what the problem even was. You still don't know what the problem was, but you are powerfully certain how to 'resolve' it, both times. You even tell us of two different 'resolutions' (without a hint of irony) as to why the second 'resolution' was even necessary if the first was truly a 'resolution' for your problem in the first place.
I appreciate that you do not want to put in the time to find out the 'why', but you should put in just as much time refraining from making wild accusations without the solid proof to back them up. And since I have a perfectly functioning ATV to offer up as proof that my method works, I would add that it is also the one of two verified 'fixes' so far in this entire discussion.
