Netflix Problems

Hey, thanks for the condescending tone. It seems to be a forte of yours.

Did you read the bit where I wrote that I turned off all the other devices, rebooted the router and the ATV2 and the issue is till the same?

Besides, I can have half a dozen devices running at a time and they all work fine.

We're talking less than 1,000th of normal bandwidth here, not even down to a tenth. More than three orders of magnitude.

When you have something meaningful and useful to say I'll be glad to see it. Until then...

Exact same thing I went through calling Netflix. Apple support hadn't heard until the guy checked out the forums. You have to believe that support by now has heard of everyone's issues. I'm waiting to hear back after consulting the engineers too. Let's hope we hear soon!

Again, all of that is very interesting, but all of my other devices (desktops, laptops, Wii, iPhones, iPods, iPad, printer, WAP) work flawlessly without this endless farting around trying to find some mysterious network problem.

The ATV2 is supposed to be the ultimate out-of-the-box experience - take it out, plug it in, watch stuff (well, after all that tarting around with the virtual keyboard).

C'mon, grannies should be able to set this thing up without resorting to black belt kung-fu networking.

Having a problem with my netflix "genre" listings. I am able to login to netflix and view all the movie genre's, but I cannot enter the children and family movie listings. Netflix times out and errors with the "temporarily unavailable. Try again later" message. I can enter all other genre listings and view and play movies without issues. Just can't see the childrens and family listings. This has been going on for two days. I can access those listings on my iPad without issue and netflix customer support says they have never heard of this. Apple was less than helpful as well. Any thoughts?

I'm having exactly the same problem with my Netflix connection. If I log into my account using my Macbook, I can see all the genres listed and watch from anything. Through the Apple TV I can't browse the "Children and Family" area. Same error - "temporarily unavailable".

My Netflix stopped working outta nowhere. It was fine for a few weeks, now I get "Netflix cannot access this content, contact Netflix if the problem persists." Netflix works fine on my xbox and computer.

Tried changing my appletv's DNS address to no avail.

A 2Mbps connection is very slow. The issue you're experiencing makes sense.

Anyone remember when a T1 was fast? BLAZING! 1.544Mbps! Nothing could top it. I'm happy with my 2Mbps connection, as is Hulu and YouTube. Netflix is 90% of the time. If I was having consistent streaming issues, I would agree. If Hulu skipped and sputtered, I would agree.

But it's not. Everything plays fine, Hulu gives me a full buffer about 10 seconds after I pause. Most Netflix titles stream without issue. CERTAIN titles refuse to play.

The fact that it takes 45 seconds or longer for some content, but only 15 seconds for other content, >is not necessarily any cause for concern.

Content that DOES play only takes about 10 seconds to load on Netflix. The troublesome files spin and spin for MUCH longer, play for a few seconds, then kick back to the menu. If it were a bandwidth thing, It would pause and the playhead would pinwheel until the buffer filled (which has happened, albeit rarely). If it was a high-bitrate file, it shouldn't start playing and then go "Oh snap, you can't play this...MENU!".

Thanks for the video fundamentals lesson, but 1) I already know this, and 2) That isn't the issue i'm having. It's one thing for a season of shows to not play, but when when a random episode of the same season won't play, one would assume they are all processed the same. When one doesn't work, it's frustrating.

Thanks though.

I have SERIOUS Netflix issues.

I got my aTV last Friday (Oct. 15th). It works fine with YOUtube, can stream music AND movies wirelessly from my MacBook, trailers, etc. All good. I CAN get into Netflix, and I can even see the various lists/channels (recently watched, recommended for you, genres, etc.). I can even stream and watch in high-def from those lists.

The problem is, I cannot get into my Instant Queue. It loads for a bit and says "Netflix is unavailable at this time. Please try again later." Says it still.

I re-booted by unplugging, I chose the reset aTV in the menu. I removed it from my Netflix devices online (and it went away on Netflix, but the device STILL worked with Netflix and never deactivated!!). So I tried to have Netflix remove the device and they said it takes up to 8 hours. 8 hours later it is NOT on my list of devices, but it STILL works?!?

I cannot see my queue but can see and work everything else, even though the device doesn't exist on my list of Netflix devices? What?!?!

Thanks bhoier. Unfortunately, my queue is rather short, just 67 items long.

FYI, I have now cabled the ATV directly into the modem (bypassing time capsule). Still no good. So it is neither my wifi nor time capsule.

I hope we find a solution soon.

Just for the record, I have the same problem.

The loads forever, plays a few seconds, and kicks back out like you chose it problem.

Tried the google dns. nothing. My DSL speed is not the greatest.. but it's the EXACT same problem you all are having, so that can't be the issue. I just picked mine up from the Apple store yesterday. Was pretty bummed last night when I couldn't get netflix to work within minutes.

same issue here. bought the atv around day 3. been using it to watch netflix everyday just about. 2-3 days ago, started having issues.

when selecting netfix in the menu on atv, it acts like it forgot my netflox login info. so ive had to put that in over and over - and it never sticks. it says it cannot connect to the netflix server - specifically:

"Sorry we could not configure your device. Please try again later. If the problem persists, please visit the netflix website. (114:500)

Click OK on that, then I get the "Accessing Netflix" spinning wheel for about a minute. Then the "enter your netflix email ID form pops up. Again, as if it forgot I have been logged in and watching shows for weeks now.

Works fine on my mac, iphone and ipad. This has to be atv/netflix issue.

Same here. It requests email and password than shows the spinning ball. After about a minute it starts over with the password screen. Purchased last night so have not even used it.

I have two tivo boxes, imac, iphone, roku and lg tv which can all access and play no problem.

Yes I know Netflix has a 6 limit device usage and I don't have all of my devices activate. I simply tried all of the above to see if any other device was having issues. The answer is no.

Hopefully this will be fixed in the next few days...if not I'm taking it back

I'm very disappointed. This is my 4th different apple product to have problems.




Yes

I watched a movie on netflix, today, and then could not access netflix again. I finally did a restore on the ATV. Now I can not login to netflix on the ATV, as has been reported by others.

I have two more days to return my ATV to Amazon for a refund. I will call Apple tomorrow. If I do not get a sensible answer from them, that is what I am going to do.

This is great when it works, but the overall experience has been terrible for the past five days.

Add me to the list of having problems. I haven't been able to log into Netflix for the last two hours on my ATV2. Can access Netflix on my PS3 fine, though.....Gotta luv technology. I wish there was a site page on Apple or Netflix that would say there is a problem at the current time and maybe an update when all is working well.

I am having this issue too... seems to be several threads about it here. I am just adding to the chorus, hoping someone with the power and knowledge to fix it, will!

Intermittently Netflix shows will take forever to load, then play for a few seconds and kick me back to the menu.