Netflix Problems

Netflix worked great on the new ATV all day. It was only during the evening hours that the spinning wheel appeared. I actually happened in the middle of a movie and the service has not returned. I get a message the "Netflix is not available at this time." Is it possible the system is overwhelmed with new and extra streaming due to people getting their new ATV's today?

Count me as one more having the same issue.
Tried all logical options (apple TV wipe, Netflix device deactivation, etc.), no dice...

Any ideas/solutions from admins would be appreciated, thank you in advance.

About the firmware problem. I learn that software version reported is likely the version of the Lowtide interface. The firmware version running underneath is already 4.1. I haven't seen anywhere in the UI that shows the firmware version number.

I'm having the same issues - whenever I try playing any Netflix content I get the error. I can't change my DNS server either since I'm behind a pretty nasty firewall that uses OpenDNS either. I really hope they sort this out soon...

I'm having the same issues with Apple TV 2 that others are with Netflix quiting and jumping back to the menu. I do get the error message that the service is unavailable and code 111.

I don't understand where to change the dns to the Google one mentioned. My set is Airport Extreme, Charter cable, Sony Bravia TV.

My husband rest the ATV and it's still doing the same thing. Are the dns changes in the ATV itself or on the network? I don't get it.

Thanks!

Thank you very much dazexone! That's very detailed and I do appreciate the hand holding 🙂 After initially going through this, it did not seem to work. I'm going to shut things down and try running Netflix again in the morning.

Regards

I am also having this problem with my apple tv... Because of this I'm going to only use my ps3. How is it that a brand new apple tv ***** this much? Why the heck can't they fix this trash? If I can't fix this then I'll return my apple tv next week.

This new apple tv is killing me... I try watching an episode of prison break and after 5 seconds the episode quits and I get taken back to the menu. This is ridiculous. Apple needs to fix this or I'll just return the product and use my ps3. My first impression on this device is WORTHLESS!!! I HATE the apple tv so far. big waste of money.

Gee, I tried all of this and it's still doing the same. Jumping out of a show in Netflix to the menu. Taking forever to load. I'm not quite sure what else to try as we followed the instructions fully.

Thanks!

a brody, I read the entire freaking thread!!! I also changed the DNS IP on the apple tv and it DID NOT work. Do you understand this? I have an apple airport extreme and my wifi connection is great! Netflix ***** on this product and so does the picture streaming. This stuff should be checked out appropriately before consumers spend their money to purchase a headache.

Secondly, why the heck would I buy these episodes from itunes when I can stream them for free from my imac or ps3? Make some sense before you tell me to start purchasing stuff I have already paid for.

I'm sorry for being upset here... It's just so annoying to purchase a product and then to spend literally hours on the phone and internet to get it to work properly.

Unfortunately this has NOT worked for me. I'm stuck fast-forwarding past certain parts of shows before I can even think of watching them. Most of the time the episode just quits and puts me back at the netflix lobby. Ahhhh I'm pulling out my hair.

Thanks for that info Dave! That is exactly what happens to us on ours as we are able to stream Netflix from other devices fine. The Apple Support person did not offer me a replacement. Seems like if it's a hardware issue they are going to get a bunch of exchanges. I can't wait to see how your new ATV2 works. Please do keep us posted. Unfortunately, I do not live near an Apple store.

Dave, is this your replacement one? So you've exchanged your ATV2 device and still not luck? If so, this is so sucky. Apple needs to fix this quick. I have not gotten mine problem resolved and hoping the Apple specialist has referred to the engineers. He mentioned calling me Thurs, tomorrow. Hope he does or I'm back on the phone with Apple support. I'd hate to return it as this is exactly what I've wanted in a home entertainment center for my tv, but if it's crappy manufacturing and poor planning, then I will do that in a heartbeat.

Yes, this is the replacement. The odds on it being hardware are now pretty small at this point, so the problem must be something to do with the network setup. As I mentioned, it works fine when wired, and streams internal stuff just fine wirelessly even.

Some other threads here say the ATV2 tries to use certain ports on the router that may be a problem. Another thing I am wondering about is whether the "send information to Apple" option has something to do with it (but if that were the case, why does it work OK when wired into ethernet directly?)

Given that my other 14 wireless devices work just fine, what is the deal with this?