Netflix Problems

To call Netflix:

1. From a PC-based web browser, log into Netflix.
2. Scroll down to bottom of page and click "Contact Us"
3. Choose "Call Customer Service"
4. It will give you the phone number and a service code.

Do not use the service code posted by DUB above; these are personalized codes.

If you simply want to report a problem, and not speak to anyone:

1. From a PC-based web browser, log into Netflix.
2. Click "Your Account and Help" at top right
3. Under "Instant Watching Activity" click "Report a Problem" next to the program in question

In my experience, "Report a problem" does not result in any tech support contact or call-back. However, calling them connects you to helpful representatives.

Thanks much.

Yeah, the "report a problem" pretty much just lets you click a button and not specify what is really going on. At least that is all I've seen.

thanks for letting me know that the phone reps are good. By the way, do you know if the call center is in the USA? I generally avoid outsourced call centers as much as possible.

thanks to you both

Good luck. Hopefully it works better for you than it did for me. My Apple TV is hardwired and I still have buffering/pausing issues with Netfilx. It has gotten better over the past month or so. Not sure if Netflix changed something on their end, but its not happening every night like it used to. I personally believe it has to do with how the app handles network congestion and slow-downs. Rather than dynamically degrade the picture it pauses and buffers data until the picture quality can get back to "Apple standards". I think Neflix developed the app, but Apple probably gave directions to maintain a certain level of picture quality.

I thoroughly enjoy the Apple TV, its a great little device for everything else it does which makes the Netflix issues that much more frustrating.

And I'll be hardwiring my sony blu ray player. We had a buffer load issue every minute for the last 15 minutes of our last movie. I found pressing pause and waiting a minute helped.

I have been told that companies, like Cox, that use things like Power boost or give you a burst of extra download at the start confuse netflix and their system.

Hope this helps me with the hardwire.

Also having issues with the Apple TV and Netflix. Tried all the suggestions here. Every other device in the house (macbook, iphone, Wii, and Roku) "just works", except the Apple TV. I really wanted to like this device, but had to return it. I hope Apple will fix this soon.

I had the exact same problem. It just started out of the blue. One day working fine, next day not.

All I did was reset ATV back to the factory settings. It loaded un update when I did this and then Netflix played fine after that.

I reset mine a couple weeks ago and it fixed this problem, but now it's happening again. It just started a day or so ago, and I can't get anything to stream from Netflix. I can stream Netflix fine on my laptop, and I can stream other things on the ATV, but Netflix doesn't seem to want to work anymore. Resetting to factory settings every couple weeks is not a solution. Netflix says it's all in Apple's court since I can play the shows via other devices, so I really don't know what's going on.

It would be nice if someone from Apple would actually fix this issue. It's very frustrating when I can't use my paid service via my preferred device.

Reset, restored both wirless and wired, no fix. Can watch on mac and ipad but no atv. went from cable into house right to atv to eliminate everything else, still nothing. can log in, get ot selection, tv shoes get stopped right in there tracks, movies get the spinwheel of death, which leads me to think it is a server/rate issue between the app and the server. Guessing though....

Ah, crud. I'm having this problem too. Ever since the last few updates to ATV2 iOS, I've been having all sorts of Netflix issues. Movies pause a lot. I'm currently watching Lost, and I get pauses at least twice per episode. I occasionally get audio dropouts as well, but a reboot may have solved that one (?).

My Apple TV is wired into my Airport Extreme router rather than being wireless.

I'm starting to wonder if there's a "best" version of the OS to run rather than the current latest version. All I need from my Apple TV is streaming iTunes from my Mac and Netflix. That's it.

I've ran the ATV2 update a couple of days ago and have been using it to watch Netflix all weekend. Sometimes it takes a loooooooong time to start playing once you hit the play button. A couple of times I've had to back out (using menu button) and hit play again to get it to play. It's been very sluggish.

My wife wanted to watch the TV and so I went in the other room to watch Netflix on my laptop. It won't let me login (Safari) and after trying the reset password option I never get the email it says I'll be getting to do the reset. I think Netflix is having a bad time with so many people being home these past 4 days.

I tried and tried to login to my account and could not using my User Name at Netflix with Safari. Still didn't get a reset password email after a number of attempts. I finally used the link that said something about not having access to the email any longer and it allowed me to login using my name and credit card number. I reset my password a couple of times and it WOULD NOT allow me to do a member login using my email and password.

This has me thinking that there may be a login account issue from many of the devices using Netflix. Try logging into your Netflix account from a computer and if you can't using your email and password that may be why your ATV is having problems.

Think I have my issue fiugured out. ATV is calling for an HD or higher quality signal, and with my 2.54 internet speed, it cannot supply this to the tv. I am able to watch on the macbook pro and ipad but not the tv. So, I adjusted the picture quality under account settings and, BINGO, can watch on the tv. I do not know why I was able to watch it before, maybe the colder weather or something changed with the update.

Either way, this is what fixed it for me, if you can watch on smaller devices, try to lower your quality and give it a try.

I to am having the netflix/atv issue. I just updated my atv to the latest update 4.4.3 and now I can't log into netflix. I wish I did not do the update and now there is no going back to the previous update. I just hope Apple reads these post and fixes it.

I am guessing this is a NetFlix issue, but it's changes with time. It may have to do with their servers, but other factors may be a play at various times. I have had weeks of almost flawless service, and then I may return to unexpected pauses in streaming. Recently I also had interruptions with an error message that required going back to the Netflix menu and restarting playback.

FIXED! Hello All I had the same problem since the last update to the Apple TV. I simply "Reset Settings". You have to reenter your WIFI access, Apple Store Access and then finally NetFlix Access. This did the trick though.

Good luck.

Dave