Netflix Problems

craigmag143 wrote:
I'm not asking you to magically fix it for me. Neither am I relying on Netflix data to fix the problem. I'm only calling Netflix to see what bitrate I'm getting, otherwise I have no way of measuring that for comparison.

Maybe Netflix is reading it wrong?

I think you mean IMO.

Message was edited by: craigmag143

craigmag143, any updates?

In a similar situation to you, have escalated to Sr. Support and from there to Engineering. So has markbober in a different thread. https://discussions.apple.com/thread/2616899?start=330&tstart=0

Curious if you've made any headway.

I sent my thanks to you on the other thread.

I have not contacted Apple as yet as I just connected my Netflix for the first time Saturday. I experienced some problems early Saturday evening but it improved as the evening wore on. Then Sunday evening it was downright unwatchable. Since my AppleTV sits about 2 feet from my router, it has been connected by ethernet from day one.

I came to the forum to find out if this was something others were experiencing (obviously a lot more than I expected) and if there was a suggested fix. I followed through on the reset as some others suggested on this thread, without the desired result.

As soon as I can get enough time to sit on hold for a few hours (probably not until Saturday), I'll call them and report the bug.

Well, I'm not sure if Netflix changed something or if my ISP did something, but I've had two pristine evenings (Thursday and Friday) of watching Netflix on the Apple TV. No pausing, no buffering, just enjoyable viewing. This is the first time I remember that I've never had pausing while watching Netflix in the evening.

We'll see if it stays this way.

This is totally my experience. But, the appletv is the only Netflix device I have that fails to play videos properly. maybe if apple opened the Netflix AirPlay from iOS devices, it could at least be a way around the problem.

This is for everyone.

Netflix has to many problems, to set and say why one has this and one doesn't have that. Looking at there code and seeing how it is used, is one of the biggest reasons there are so many issues.

not everyone has the same router. not everyone knows how to config them. How many versions of DDwrt is there?, to many to count.

I my case my iPod touch communicates with my router, shakes hands often, and video is blocked do to DNS rebind issues. everyone’s setup is different. But the fact still remains. Netflix needs to change there protocols.

You all can hack it out all you want I have seen it with my own eyes. Until Netflix changes there programming, we will all will continue to have these sporadic service issues.

Look everyone can argue with me, that’s fine. All I am trying to say is Netflix needs to get their head out of their #$% and get the service 100% and not Blame Apple or the user. That’s all I am saying.

food for thought, why then Can i use Netflix on my PS3 right now with out PSN. Can anyone else do this? I just watch 8 Hours on Sunday, star gate sg1, paintball, mythbusters. Did they open the gateway and gotten rid of the psn login for right now. Or because i know how it works i can get around it. And yes i have a stock PS3 the only thing i have changed is a bigger hard drive.

DUB -- Thanks for the response. Your suggestion seems very worthwhile, but it still puzzles me why i can alternatively select different movies in the same time frame on Netfilix and have one play flawlessly and the other pause constantly.

It appears that at any given time some titles are being provided by Netflix at a higher bandwidth than others as a function of the device being used -- in this case Apple TV. Or -- maybe Netflix is guessing at the bandwidth required for each movie title, or maybe something else.

At first I thought that, since Apple TV is a newcomer, maybe Netflix gives preference to some of the types of devices that were good customers earlier in their history. I then proceeded to Google pausing problems on popular brand Blue Ray and other players. It looks like others may have similar problems, but I am not sure as to the extent.

Does anyone know the breakdown of Netflix users by device -- e.g., computers, Blu Ray players, Roko, PS3, Apple TV, etc.?

I am curious where netflix users have found a place to contact netflix support. I have not been able to do so, so any link or email for netflix would be appreciated.

I was thinking about getting the new Apple TV, I have the original and love it, because I am looking for a solution to my netflix streaming issues, mainly many pauses during the movie to reload (I have plenty of download speed), and perhaps that is the sony blu ray I'm streaming with.

I side tracked, any help on the email address for Netlix would be appreciated.

Thanks for that, Though it would still be great to have an email for them to send general issues.

I actually get the surveys on many of the movies that have stalled out. I have actually given up streaming now, just doing the dvd / blu ray thing. But would still love to add it to the apple tv if problems are resolved.

Thanks much.

Yeah, the "report a problem" pretty much just lets you click a button and not specify what is really going on. At least that is all I've seen.

thanks for letting me know that the phone reps are good. By the way, do you know if the call center is in the USA? I generally avoid outsourced call centers as much as possible.

thanks to you both