Netflix Problems

Anybody else having this problem? I had no trouble signing into my Netflix account (Instant Queue, recently played, etc...) but when I try to play something on the ATV it takes a long time to load then stops after two or three seconds. I tried this over wi-fi and with ethernet. I do not have particularly fast DSL but I watch Netflix on my Mac all the time with no problems. Also, I had no trouble streaming a movie trailer on the ATV. Just a Netflix bug? Any ideas?

iMac, Mac OS X (10.5.5)

Posted on Sep 29, 2010 8:25 PM

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Posted on Oct 1, 2010 6:45 PM

I spoke to Netflix support and they helped me fix this issue.

Solution: Switch from your automatic DNS settings to Google's DNS server. General->Network->Configure TCP/IP->Manual and pick 008.008.008.008.

Now, I was stumped a bit since I have an XBox 360 on the same network with no issues. The support guy said that Apple TV connects to their licensing servers a bit differently so this should fix the issue.
793 replies

May 27, 2011 11:50 AM in response to tjhenn

And I'll be hardwiring my sony blu ray player. We had a buffer load issue every minute for the last 15 minutes of our last movie. I found pressing pause and waiting a minute helped.


I have been told that companies, like Cox, that use things like Power boost or give you a burst of extra download at the start confuse netflix and their system.


Hope this helps me with the hardwire.

Nov 16, 2011 12:58 AM in response to johnfromcavendish

I reset mine a couple weeks ago and it fixed this problem, but now it's happening again. It just started a day or so ago, and I can't get anything to stream from Netflix. I can stream Netflix fine on my laptop, and I can stream other things on the ATV, but Netflix doesn't seem to want to work anymore. Resetting to factory settings every couple weeks is not a solution. Netflix says it's all in Apple's court since I can play the shows via other devices, so I really don't know what's going on.


It would be nice if someone from Apple would actually fix this issue. It's very frustrating when I can't use my paid service via my preferred device.

Nov 30, 2011 11:15 PM in response to renee258

It's no wonder Netflix is losing money faster than the US Government. They just keep on shooting themselves in the foot.


After getting things fixed with the AppleTV last time, I dropped the DVD option when they did their price hike debacle. Since then, I've been finding their on line offerings woefully inadequate. After the holidays, I believe they will have at least one less customer. Now that there is competition, they should be beefing up their customer service quality instead of thumbing their nose at the people having problems. They just don't get it.

Dec 12, 2011 8:01 AM in response to CalebG

I too had error and login problems recently with Netflix and my new appletv, however, that seems to have been fixed with a recent update. Now, I can view Netflix movies, but I must be able to speak either Portuguese or Spanish. I live in the Caribbean on the island of Trinidad our language is English, I purchased the appletv so that my family and myself can enjoy looking at movies at home apart from purchasing dvd's or brdvd's. This seems ow impossible to do because of the language and the unfortunate thing is that you do not have the option to select the language of the movie.

When will either Apple of Netflix correct these problems that plague the appletv community.


Unhappy customer!

Jan 1, 2012 7:51 PM in response to CalebG

Hi all, anyone still having this problem? I am trying to watch Law & Order SVU and get the "Netflix unavailable at this time" message or the "internal error 500". Seems to be just this program. Called netflix and they said they would look into problems with content. Wondering if anyone else had any luck. update 4.4.4 didn't work to fix this. neither did resetting atv, the network or the netflix account. reverting back to 4.4.2 seems to work but then it auto updates all the time, so not a long-term fix... any further ideas?

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